Do Great Things! Durham Technical Community College is hiring an HR Specialist for HRTM Support. The HR Specialist, HRTM Support is responsible for monitoring the HRTM Service Center tickets and Human Resources email, processing benefits enrollments and changes, tracking HR forms and processes to completion, and communicating to the appropriate HR/BO staff for updates. The HR Specialist, HRTM Service Center works closely with the Director to ensure timely communication of processes and resolutions with the appropriate campus partners.

Examples of Duties

1. Monitors the HumanResources@durhamtech.edu email and HRTM Service Center tickets, answer simple routine questions while including the appropriate HRTM staff, triage and forward emails and assign tickets as appropriate, and work with other HRTM staff to track questions and requests through to resolution.
2. Submit Benefits enrollments and changes in the appropriate vendor system and forward concerns to the Sr. HR Generalist/Director as appropriate;
3. Manages the employee credentialing process and enters transcripts into Colleague as received;
4. Assist the HR Generalist, Employment with background checks and I-9/EVerify processing, as needed and ensuring that all documentation is in place for new hires, up to and including benefits enrollments and credentialing records; 
5. Maintain lists of new hires (including Foreign Nationals), resignations, and terminations and communicates employee information with the appropriate campus partners. 
6. Assist HR Generalist, HRIS Analyst with file audits, records requests, and minor systems requests;
7. Tracks FMLA and ADA processes and provides reports to the Director for employee communication.
8. Guides employees to the appropriate forms and tracks process to resolution.
9. Provide status reports of HRTM processes to the appropriate HR/BO partner and confirm for employees.
10. Triage, troubleshoots, and escalate employee documentation and process issues as appropriate.
11. Communicate college policies and procedures to employees and others upon request or as necessary;
12. Must complete mandatory training; 
13. Additional duties as assigned by the Director;
14. This position is considered essential when and if a State of Emergency is declared by the President.

Minimum Qualifications

High School Diploma with at least 5 years of experience working in a Human Resources office or
Associate’s degree in Office Management, Business Administration, or a related field with a minimum of one year of experience working in an office setting with a preference for experience in a Human Resources office.

Supplemental Information

• Ability to utilize current human resources information system (HRIS) technologies;
• Ability to establish, maintain, and promote effective communication and interpersonal relations across departmental lines, with associates, as well as with the business community, higher education community, and general public;
• Ability to organize, multi-task, and prioritize duties as needed;
• Ability to maintain confidentiality at all times;
• Knowledge and understanding of the educational needs of the Durham Technical Community College service area;
• Knowledge and understanding of Durham Technical Community College’s mission and the educational philosophy of the North Carolina Community College System;
• Demonstrated competence in verbal and written communication skills; and
• Demonstrated competence in computer skills appropriate to the position of HR Specialist, HRTM Service Center

PHYSICAL DEMANDS: 

In general, the work of the Human Resources Coordinator includes performing general office duties requiring the ability to sit and/or stand for long periods of time. Visits to other campus departments and other campus locations may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

 The physical demands described as follows are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Ability to sit and/or stand for long periods of time;
• Ability to lift at times 10 to 30 lbs.;
• Work outside of the office setting; and
• Good eye/hand dexterity.

Normal Working Hours:  

Mondays through Fridays- 8:00 a.m. to 5:00 p.m. with one-hour for lunch for a minimum of a 40-hour work week established to allow the employee to adequately fulfill the assigned duties and responsibilities. Additional hours on evenings and/or weekends may be necessary on occasion. Summer schedules may vary to enable four-day or four and one half-day work weeks.