Information Receptionist, Facility Services

Information Receptionist, Facility Services


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Main Campus, Winterville, NC


Depends upon Qualifications


State of NC Full Time Benefits

Job Category

  • Clerical

Application Period

Opens: Friday, September 9, 2022
Closes: Sunday, October 2, 2022

Target Start Date

Tuesday, November 1, 2022

Expected Work Hours


Reports to

Administrative Secretary of the Director of Facilities

Employment Type

Full-Time Position

Minimum Qualifications

Associates degree preferred, or any equivalent combination of education and experience which provides the required skills, knowledge, and abilities.  Must possess a valid NC driver's license.

One to two years of office experience, or any equivalent combination of education and experience which provide the required skills, knowledge, and abilities. Community college experience preferred.

Preferred Qualifications

Physical Requirements:  Must be physically able to operate a motor vehicle as well as a variety of office equipment.  Must be physically able to exert up to fifteen pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  Physical demands are in excess of sedentary work; position requires standing, walking, stooping, reaching, etc. for brief periods of time.  Must be able to lift and/or carry weights of approximately thirty pounds.


Data Conception:  Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.


Interpersonal Communication:  Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the giving of assignments and instructions to assistants.  Includes the receiving of information and instructions from supervisor.


Language Ability:  Requires the ability to read a variety of documents, reports, and other materials. Requires the ability to prepare documents and reports using the proper format, punctuation, spelling and grammar. Requires the ability to communicate with supervisor, assistants, co-workers, etc. with poise, voice control, and confidence.


Intelligence:  Has the ability to apply principles of rational systems such as computer operations, secretarial science, etc., in order to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.


Verbal Aptitude:  Requires the ability to record and deliver information and to follow verbal and written instructions.


Numerical Aptitude:  Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize decimals and figure percentages; and determine time and weight.


Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.


Motor Coordination:  Requires the ability to coordinate hands and eyes in utilizing office and other equipment.  Must be able to operate a motor vehicle.


Manual Dexterity:  Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.  Must have moderate levels of eye/hand/foot coordination.


Color Discrimination and Visual Acuity:  Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, night vision, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.


Interpersonal Temperament:  Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.


Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.



The work performance of non-supervisory personnel of Pitt Community College is routinely evaluated according to the performance criteria outlined herein: 


Knowledge of Job:  Has thorough knowledge of the methods, policies, and procedures of the Facilities Services Department as they pertain to the performance of duties of the Administrative Secretary Assistant. Has knowledge of the department as it relates to the duties of the position.  Has good knowledge of clerical/secretarial practices and procedures such as typing, computer operations, answering the phone, etc. Is skilled in performing all duties related to same accurately and efficiently. Has knowledge of how to communicate effectively with staff, supervisor, and the public.  Is able to keep accurate and orderly files and records.  Is skilled in operating various standard office equipment and machines. Is able to type efficiently. Is able to maintain accurate records and logs. Is able to speak clearly.  Is able to ensure that duties are completed properly and in a timely manner. Has knowledge of how to operate equipment, and is able to perform duties without the need for constant supervision.  Has knowledge of how to estimate time and materials in to accomplish duties efficiently.  Is able to apply commonsense understanding to perform tasks. Is able to use independent judgment in routine situations. 


Quality of Work:  Maintains high standards of accuracy in exercising duties and responsibilities.   Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all College departments and divisions, co-workers and the general public.


Quantity of Work:  Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."


Dependability:  Assumes responsibility for doing assigned work and for meeting deadlines.  Completes assigned work on or before deadlines in accordance with directives, College policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.


Attendance:  Attends work regularly and adheres to College policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.


Initiative and Enthusiasm:  Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.


Judgment:  Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.  Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.


Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with College policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College.  


Relationships with Others:  Shares knowledge with managers, supervisors and staff for mutual and College benefit. Contributes to maintaining high morale among all College employees.   Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the College and to project a good image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the College. Emphasizes the importance of maintaining a positive image within the College. Interacts effectively with higher management, professionals and the general public. 


Coordination of Work:  Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology.  Avoids duplication of effort.  Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines and events.


Safety and Housekeeping:  Adheres to all safety and housekeeping standards established by the College and various regulatory agencies.  Sees that the standards are not violated. Maintains a clean and orderly workplace.

Position Description

Under general supervision, performs a variety of clerical/administrative in support of the Facilities Services Department of Pitt Community College.  

Reports to the Administrative Secretary of the Director of Facilities.


The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.  It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.


Ensures completeness of information and then enters data/information relative to work orders, maintenance records, gas distribution, etc. into the computer.


Answers the phone and handles calls or takes messages as appropriate.


Receives and/or reviews various records and reports including inquiries, issues, records, reports, correspondence, memos, etc.


Prepares and/or processes various records and reports including reports, records, correspondence, etc.


Refers to policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.


Operates a computer for entering data, proficient in Excel, uses general office supplies.


Interacts and communicates with various groups and individuals including immediate supervisor, co-workers, staff, and the general public.




While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.


Delivers documents to other departments as needed.


Responds to inquiries and requests from other departments.


Signs for deliveries as needed.


Handles any minor problems that arise.


Performs other related duties as required.

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