Information Systems Specialist, PC Technician (Part time)
Employer
Davidson County Community College
297 DCCC Road
Thomasville, NC 27360
Phone: 336-249-8186
Salary/Grade
Commensurate with experience
Benefits
N/a
Job Category
- Technical/Paraprofessional
Application Period
Opens: Thursday, January 23, 2020
Closes: Friday, January 31, 2020
Closes: Friday, January 31, 2020
Target Start Date
Monday, February 10, 2020
Expected Work Hours
Part-time
Employment Type
Part-time
Minimum Qualifications
- Associate's degree from a regionally accredited institution in Information Systems, Computer Technology or related discipline
- 1 to 2 years work related experience with computer, server and related appliance operating systems
- 1 to 2 years of experience maintaining and troubleshooting computer and network services
- Experience supporting audio visual technologies and interactive technology
- Skill in the use of Microsoft Office, and commitment to using technology
- Excellent oral and written communication skills
- Ability to work effectively and collegially with others
- Ability to provide leadership in anticipating and responding to change
- Familiarity with and appreciation for the mission of a comprehensive community college
- Effectiveness in the following College organizational competencies:
- Translating College purpose, values, and vision into organizational action
- Collaborating and facilitating
- Creating and innovating
- Anticipating and responding to change
- Providing vision and leadership
Preferred Qualifications
- Bachelor's degree in computer related discipline
- At least one industry-related certification
- 2 to 3 years of experience with network switches and wireless devices
- 2 to 3 years of experience implementing desktop and server operating system and applications
- 2 to 3 years of experience with backup solutions, disaster recovery, and network and computer security policies and procedures
- Experience in a higher education environment
- IP Telephony experience
Position Description
SUMMARY:The Information Systems Specialist reports to the Coordinator, Information Technology Support and Services. Working cooperatively with the Coordinator, IT Service and Support, other Information Technology personnel, faculty/staff, students and the community, the PC Technician performs or causes to be performed the following functions:
RESPONSIBILITIES:
- Assists the Coordinator in developing and implementing the College strategic plan for technology.
- Works collaboratively with College faculty, staff, students, and other resource people outside the College in identifying and responding to information system needs and priorities.
- Assists in providing technical support for College network, hardware and software, and other information systems.
- Works collaboratively with the Coordinator to develop and accomplish annual job accountabilities and professional development plan.
- Works collaboratively with Information Technology staff members to develop team cross-training opportunities and knowledge-sharing.
- Researches new and emerging technology in order to support planning and decision making.
- Identifies and implements improvements to College information systems to maximize effective and efficient use of resources.
- Coordinates technical support for the College instructional labs and faculty/staff desktops, laptops, and audio visual equipment.
- Coordinates lab imaging process for instructional needs.
- Trouble-shoot desktop, laptop, and audio-visual issues involving hardware, software, network, and responding to security alerts.
- Supports IP telephony system adding and removing phones, troubleshooting connectivity issues, and maintaining integrated systems.
- Research new hardware and software for compatibility with existing hardware and/or network.
- Assist faculty, staff and student users with questions, problems, etc.
- Work with vendors to obtain quotes.
- Maintain inventory records of location of equipment, status of repairs, etc.
- Performs other duties as assigned to support the purpose and initiatives of the College.