Information Technology Helpdesk Support Part Time
Employer
Salary/Grade
Benefits
Job Category
- Technical/Paraprofessional
Application Period
Closes: Wednesday, August 18, 2021
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
Associate’s degree from a regionally accredited institution in Information Systems, Computer technology or related discipline
Minimum 5 years administering an enterprise helpdesk/computer support call center
Minimum 5 years experience in computer operating systems
Minimum 5 years experience maintaining and troubleshooting computer services, including wireless devices
Skill in the use of computers, including MS Office, and commitment to using technology
Excellent oral and written communication skills with demonstrated understanding of project timelines and commitment to quality service
Ability to work effectively and collegially with others providing constructive feedback to promote quality service
Ability to provide leadership in anticipating and responding to change in a collegiate environment
Familiarity with and appreciation for the mission of a data driven community college
Effectiveness in the following College organizational competencies:
- Translating College purpose, values, and vision into organizational action
- Collaborating and facilitating
- Creating and innovating
- Anticipating and responding to change
- Providing vision and leadership
Preferred Qualifications
Experience in higher education environment
Bachelor’s degree from a regionally accredited institution in computer related discipline
At least one industry-related certification, preferably ITIL
Experience with migrating or implementing helpdesk solutions
Minimum 2 years experience in working in a Microsoft Active Directory environment
Experience with Unix and/or Linux operating systems
Experience in network and computer security policies
Position Description
WHAT YOU'LL DO ON A TYPICAL DAY:
The Information Technology Help Desk Support is responsible for maintaining the relationship between campus service requests that support the College’s computer, network and student information systems and the Information Technology Services department.
Promotes College mission, values and initiatives
Attend training and independently pursue new knowledge, when needed, in order to learn technologies associated with the implementation of College enterprise systems
Assist with troubleshooting computer level connectivity to the college’s servers and network infrastructure, including but not limited to assisting students, faculty and staff with various level 2 requests
Assists with monitoring performance of applications after installation and/or implementation
Prepare user accounts following documented college processes and procedures
Work with other members of the ITS staff and independently to manage new and existing projects to completion
Assist with developing team cross-training opportunities and knowledge sharing, utilizing the College helpdesk application to document work
Prepare utilization reports related to helpdesk and other application usage and QOS
Assist in maintaining the College Network & Information Systems security procedures
Maintain detailed knowledge of desktop applications, computer operating systems and computer devices (laptops, tablets, PC’s)
Perform other tasks as assigned as a member of a close-knit team, giving and receiving help as needed
Performs others duties as assigned that support the College mission and initiatives
Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
Supports the mission, vision, and values of the College and attends College events and meetings
Performs other tasks as assigned which support the mission and initiatives of the College.