Basic Purpose of Position:  The basic purpose of this position is to serve as IT support for the college by installing computers or other technology items across TCCC campuses.  This position will also provide help-desk support by troubleshooting technological issues encountered by the faculty, staff and students of TCCC.  This position will work under the direct supervision of the Director of Computing and Information Management and will work in conjunction with other members of the IT department to meet the technology needs of the faculty, staff and students of TCCC.

Job Description/Duties: 

• Responsible for computer installation and installation of other technology items across the TCCC campus(es).
• Manage Campus Software Licensing and Service Contracts for the College.
• Assist with patch management initiatives for TCCC Infrastructure.
• Assist with coordination of technology lifecycles and strategies of implementation.
• Serve as an IT help-desk technician, providing first-level contact and problem resolution for TCCC faculty, staff and students. 
• Troubleshoot IT related issues over the phone as expertise permits or by scheduling on-site technician assistance, as needed.
• Perform basic troubleshooting and regularly scheduled computer equipment maintenance.
• Assist Purchasing Director by retrieving quotes for technology related purchases and with inventory tracking of technology equipment.
•  Perform other duties as requested by the Director of Computing and Information Management.