Information Technology Specialist – Service & Support -Davie Campus

Information Technology Specialist – Service & Support -Davie Campus


Davidson-Davie Community College
297 DCCC Road
Thomasville, NC 27360
Phone: 336-249-8186


Commensurate with experience


Full Time Benefits

Job Category

  • Professional

Application Period

Opens: Tuesday, March 21, 2023
Closes: Tuesday, April 4, 2023

Target Start Date

Tuesday, April 4, 2023

Expected Work Hours


Employment Type

Full Time

Minimum Qualifications

  • Associate’s degree from a regionally accredited institution in Information Systems, Computer Technology or related discipline
  • 1 to 2 years work related experience with computer, server and related appliance operating systems 
  • 1 to 2 years of experience maintaining and troubleshooting computer and network services
  • Experience supporting audio visual technologies and interactive technology
  • Skill in the use of Microsoft Office, and commitment to using technology
  • Excellent oral and written communication skills
  • Ability to work effectively and collegially with others
  • Ability to provide leadership in anticipating and responding to change
  • Familiarity with and appreciation for the mission of a comprehensive community college
  • Effectiveness in the following College organizational competencies:
  • Translating College purpose, values, and vision into organizational action
  • Collaborating and facilitating
  • Creating and innovating
  • Anticipating and responding to change
  • Providing vision and leadership

Preferred Qualifications

  • Bachelor’s degree in computer related discipline
  • At least one industry-related certification
  • 2 to 3 years of experience with network switches and wireless devices
  • 2 to 3 years of experience implementing desktop and server operating system and applications
  • 2 to 3 years of experience with backup solutions, disaster recovery, and network and computer security policies and procedures
  • Experience in a higher education environment
  • IP Telephony experience

Position Description


The Information Technology Specialist, Davie Campus reports to the Coordinator, Information Technology Service and Support.  The Specialist primarily supports the Davie Campus located in Mocksville, along with the Davie Campus service area. The Specialist also supports the Davidson County campus as needed and as determined by the Coordinator. Working cooperatively with Davie Campus leadership, other Information Technology personnel, faculty/staff, students and the community, the specialist performs or causes to be performed the following functions:


  1. Assists the Coordinator in developing and implementing the College strategic plan for technology.


  1. Works collaboratively with the Dean of the Davie Campus, College faculty, staff, students, and other resource people outside the College in identifying and responding to information technology needs and priorities.


  1. Works within the guidelines of established information technology policies and procedures.


  1. Assists in providing technical support for College network, hardware and software, and other information systems.


  1. Works collaboratively with the Coordinator to develop and accomplish annual job accountabilities and professional development plan.


  1. Works collaboratively with Information Technology staff members to develop team cross-training opportunities and knowledge-sharing.


  1. Performs other duties as assigned to support the purpose and initiatives of the College.


  1. Attends IT staff meetings either in person or virtually to stay informed.


  1. Researches new and emerging technology in order to support planning and decision making.


  1. Identifies and implements improvements to College information systems to maximize effective and efficient use of resources.


  1. Coordinates technical support for the College instructional labs and faculty/staff   desktops, laptops, and audio visual equipment.


  1. Coordinates lab imaging process for instructional needs.


     13. Trouble-shoots desktop, laptop, audio-visual, and video-conferencing issues involving hardware, software, and/or network problems.


  1. Researches new hardware and software for compatibility with existing hardware and/or network.


  1. Assists faculty, staff and student users with questions, problems, etc.


  1. Works with vendors to obtain quotes.


  1. Maintains inventory records of location of equipment, status of repairs, etc.

Job Post Contact

Davidson-Davie Community College


Fax:  336-249-1933