Infrastructure Support Specialist

Infrastructure Support Specialist

Employer

Durham Technical Community College
1637 Lawson Street
Durham, NC 27703
Phone: 919-536-7200

Job Location

Durham, North Carolina

Salary/Grade

$42,000 -$45,000

Benefits

Full-Time Benefits

Job Category

  • Professional

Application Period

Opens: Monday, September 23, 2019
Closes: Friday, November 15, 2019

Target Start Date

Wednesday, October 2, 2019

Expected Work Hours

Minimum of a 40-hour work week established on a schedule to allow the employee to adequately fulfill the assigned duties and responsibilities. Hours on evenings and/or weekends may be necessary on occasion. Summer schedules may vary to enable four-day

Reports to

Director, Technology Infrastructure

Employment Type

Full-Time Employment

Minimum Qualifications

Associate Degree in Computer Science, Business Computer Programming, Computer Engineering Technology, Microcomputer Technology, or Electrical Technology or four years work experience in the field.

Preferred Qualifications

Associate Degree in Computer Science, Business Computer Programming, Computer Engineering Technology, Microcomputer Technology, or Electrical Technology or four years work experience in the field.

Position Description

 

 

Department: Technology Infrastructure (Information Technology)

Minimum Qualifications

Associate Degree in Computer Science, Business Computer Programming, Computer Engineering Technology, Microcomputer Technology, or Electrical Technology or four years work experience in the field.

Work Experience

A minimum two years' experience in technology support.

Knowledge, Skills and Abilities

  • An aptitude for hardware repair and software installation and configuration;
  • Substantial knowledge of personal computer technology;
  • Knowledge of Audio-Visual technologies and terminology;
  • Effectively organize work and perform creatively under tight deadlines without close supervision;
  • Excellent customer service and interpersonal skills, in both crisis and planning situations;
  • Proficient with multimedia systems including: projectors, audio & video switchers and Extron control software;
  • Well-versed in the routine maintenance of different operating systems in a networked environment;
  • Familiarity with Microsoft Office Suite;
  • Evidence of strong interpersonal skills, organizational skills, and effective oral and written communication/public relation skills;
  • Demonstrate competence with problem solving and critical thinking skills;
  • Personal integrity, honesty, and the ability to maintain confidentiality;
  • Detail Oriented;
  • Ability to contribute to the success of the college's mission, goals, and objectives by demonstrating professionalism, enthusiasm, and superior customer service;

Essential Functions

The IT Infrastructure and Support Specialist is responsible for the maintenance, repair, installation, upkeep and usability of all designated technology on campus. The specialist will be customer service oriented and proactive in anticipating and resolving problems for end users. The specialist will install application and network software and make sure it interfaces properly with the hardware. The specialist will troubleshoot, debug, test, repair or have repaired all designated technology that is in need of correction.

Job duties and responsibilities are as follows:

Job Duties

  • Configure and install designated hardware and software;
  • Performs routine technical repair College computers, printers, and associated equipment;
  • Performs routine technical repair and maintenance of designated AV/IT equipment and maintain a departmental database for documentation;
  • Integrates audiovisual equipment and related computer systems as needed;
  • Maintain an adequate inventory of parts and supplies for day to day operations;
  • Maintain an approved list of work items to be accomplished;
  • Ensures assigned work is completed in a timely manner;
  • Understand user priorities and implement modifications as needed;
  • Maintain composure while discussing difficult problems with users;
  • Maintain all hardware in designated academic labs;
  • Suggest changes that will increase responsiveness to customers;
  • Communicate status to users, project managers, and the Director on a regular basis;
  • Develop test plans for troubleshooting moderate to complex user problems;
  • Make suggestions for improving user support and increasing equipment mean time to failure;
  • Proactively looks for possible issues before they become problems;
  • Maintains a clean and organized work environment;
  • Mentor work study students in Desktop Support roles;
  • Performs other responsibilities and duties as assigned by the Executive Director, Information Technology Services; or the President in meeting the needs of the college.

How to Apply

https://durhamtech.peopleadmin.com/postings 

 

The online application process will allow you to review the status of your application during the recruitment process, to update your online application, and to apply for positions that become available in the future.

New Users

Please take a moment to become familiar with the system:
• To search positions, click the Search Jobs link at left.
• To apply for a job, click the Create Account link at left, then follow the directions.

For assistance with the online employment application, please contact Human Resources at 919-536-7244 or humanresources@durhamtech.edu.
Assistance will be available Monday - Friday between the hours of 8:00 am and 5:00 pm.

Job Post Contact

Durham