Infrastructure Support Technician

Infrastructure Support Technician


Wayne Community College
3000 Wayne Memorial Drive
Goldsboro, NC 27534
Phone: 919-735-5151

Job Location

Goldsboro, NC


$41,000 - $44,000


State of NC Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, September 2, 2021
Closes: Wednesday, September 15, 2021

Target Start Date

Wednesday, October 13, 2021

Expected Work Hours


Reports to

Director of Information Technology

Employment Type

Full Time

Minimum Qualifications

An Associates of Applied Science degree in Information Systems or closely related field from a regionally accredited institution is required. Must have at least one year of experience with server hardware, software, and networking, preferably in an academic setting at the post-secondary level. Strong oral and written communication skills with the ability to communicate well with staff, students, and the public. At least one year of experience with supporting an IT helpdesk environment is required.

Preferred Qualifications

National Career Readiness Certificate and Bilingual are preferred.

Position Description

The Infrastructure Support Technician supports others with the administration of the IT server infrastructure. The IST installs new software releases and system upgrades, evaluates, and installs patches, and resolves software related problems. The position maintains data files and monitors system configuration to ensure data integrity. Performs activities that include planning, configuration, installation, administration, monitoring, and maintenance of Unix and Windows servers, and related applications. This position will assist in installing new network equipment, loading appropriate software, and setting up network components for customer use. This also includes installing and troubleshooting the low voltage and audio/video infrastructures The Infrastructure Support Technician would also resolve incoming requests for service and support from the service desk for a designated area of responsibility. The Technician would also use technical expertise and understanding of business needs to evaluate and resolve IT incident and problem service desk tickets.


*This position is dependent on funding, there is no guarantee of employment after funding is over.


If selected for employment, the applicant must submit to a criminal background check and drug screening.


INSTITUTION: Wayne Community College is a member of the North Carolina Community College System. Located in Goldsboro, NC, the college serves Wayne and adjoining counties. Wayne Community College is an affirmative action/equal opportunity employer. A Tobacco-Free Campus as of August 1, 2009.

How to Apply

Submit an employment application and all supporting materials, including copies of certifications and post-secondary transcripts via ApplicantOne at No paper applications will be accepted. Applications will be screened and the most qualified applicants interviewed. All applicants will be notified once the position has been filled.

Job Post Contact

Human Resources: