Institutional Effectiveness Coordinator

Institutional Effectiveness Coordinator


Gaston College
201 Highway U.S. 321
Dallas, NC 28034
Phone: 704-922-6200

Job Location

201 Highway 321 South

Dallas, North Carolina, 28034


$54,093.00 Annually



Job Category

  • Executive/Administrative/Managerial

Application Period

Opens: Monday, February 13, 2023
Closes: Friday, June 30, 2023

Target Start Date

Monday, April 3, 2023

Expected Work Hours

Full Time

Employment Type

Full Time

Minimum Qualifications


  • Bachelor’s degree from a regionally accredited institution required.


  • At least two years of demonstrated experience using computer software programs and implementing computer technologies required.
  • Experience with database applications and proficiency in MS Office, with strong skills in Excel required.
  • Strong written and verbal communication skills, excellent organizational skills, with an attention to detail required. 


  • Generally, works in a traditional climate-controlled office environment and requires the ability to sit for extended periods.
  • Some walking, standing, and bending, with the ability to lift and maneuver items weighing up to 15 pounds required.
  • Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
  • In addition to regular office hours, position sometimes requires overtime and/or evening hours.

Preferred Qualifications

  • Bachelor’s degree from a regionally accredited institution in a related field (e.g., computer science, data science, information systems, social science, educational research, statistics, or a closely related field) preferred.
  • Master’s degree from a regionally accredited institution preferred.
  • Experience with large databases and quantitative analytical tools, including any of the following Datatel Colleague, Entrinsik Informer, SAS, SPSS, or SQL preferred.
  • Experience delivering analysis using Microsoft Power BI, Tableau, Entrinsik Informer or similar visualization technology preferred.
  • Higher education experience preferred.

Position Description




The Institutional Effectiveness Coordinator supports institutional efforts to maintain and enhance a data-driven environment by assisting the Associate Vice President of Institutional Effectiveness.This position plays a key role in promoting a culture of evidence and inquiry and broad-based engagement by providing information and analysis for decision-making and continual improvement. Reports to Associate Vice President of Institutional Effectiveness.




  1. Research, collect, interpret, and analyze a variety of data for college planning activities, program review, annual reporting requirements, specialized program accreditation, strategic planning, and SACSCOC accreditation processes. 
  2. Synthesize a broad, detailed knowledge of reporting and analytical tools, and keep current with new and emerging technologies and processes.  
  3. Employ appropriate programming (typically SAS, SQL, Informer, and Excel) to identify populations and select samples, write queries, extract data, clean data, perform statistical analyses, and render reports through various mediums.
  4. Investigate and diagnose problematic data areas, verify data integrity, and determine and evaluate options for resolution.
  5. Create and maintain dashboards using Microsoft Power BI, Tableau, Entrinsik Informer or similar visualization technology.
  6. Support institutional compliance with federal, state, contracted services, grants, and accrediting organizations’ laws, rules, regulations, and requirements. 
  7. Collaborate with end users and validate reports for quality assurance.
  8. Translate reporting requests to accurately portray the information needs into usable information for quality and compliance issues.   
  9. Analyze data to enhance understanding of student experiences and effectiveness of student support strategies and interventions.
  10. Collaborate with College leadership to identify data analysis needs and then assist in the collection, analysis, and interpretation of data to meet those needs.
  11. Educate the campus community on comprehending and effectively using data results. 
  12. Partake in the planning and evaluation process for faculty and department chairs for the performance appraisal process and program review.
  13. Develop survey instruments with input from faculty, staff, and administration. 
  14. Oversee the administration of surveys and the collection, tabulation, and compilation of survey results.
  15. Coordinate responses to questionnaires submitted by agencies external to the College.
  16. Participate in College-related functions and serve on committees as assigned.
  17. Perform other duties as assigned that achieve the College mission and initiatives.
  18. Perform other duties incidental to the work described herein.

Job Post Contact

Maelle Keener