DEFINITION:

The Instructional Support Coordinator supports faculty in the effective use of relevant and engaging instructional technologies and maintains the college’s Learning Management System (LMS). The Instructional Support Coordinator works with instructors in the following capacities: providing technical support for LMS (Blackboard), teaching and implementing basic and advanced relevant and current instructional technologies in a variety of settings; creating web-based tutorials and other resources; one-on-one troubleshooting, advising departments and individuals on the proper use of technology and tools; ensuring courses/course materials are ADA Compliant; and the teaching of related workshops. The Instructional Support Coordinator collaborates with the Instructional Designer and relevant stakeholders to evaluate, recommend, and promote instructional technologies and course design that meets learning needs and promotes student learning and success. 

SUPERVISION RECEIVED AND EXERCISED:

• Receives direction from the Assistant Vice President, Instructional Operations.
• Exercises no supervision.

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Troubleshoot and resolve instructor questions and issues about instructional uses of Learning Management System (LMS) and other instructional tools, such as Google Suite, Camtasia, and others.
• Collaborate with faculty (subject matter experts) to implement instructional technologies to promote student success and engagement.
• Collaborate with Instructional Designer and relevant stakeholders in the development of quality, accessible online courses, materials, and technologies
• Plan and teach LMS training (Blackboard Ultra) and other relevant instructional technology workshops
• Communicate clearly, efficiently, and professionally with instructors
• Assist faculty with meeting and maintaining Universal Navigational Design (UND) Standards as needed
• Assist and train faculty in Blackboard Ultra upgrades.
• Collaborate with faculty in ensuring ADA Compliance training and standards for instructional materials in courses
• Collaborate with the Instructional Designer and other relevant stakeholders to evaluate professional development needs and plan accordingly
• Collaborate with the Instructional Designer and other relevant stakeholders to plan training that prepares students for taking online classes 
• Design, develop, and implement technology workshops, web-based tutorials, and various instructional materials and resources for instructors.
• Maintains, troubleshoots and resolves instructor questions and issues about instructional uses of Learning Management Systems (currently Blackboard Ultra), and other technologies and tools.
• Monitor Blackboard listservs for problems, potential solutions, and future updates.
• Test updates, patches, and new tools on the Blackboard Ultra test server to identify potential problems and make recommendations about adoption.
• Advise instructors on the appropriate instructional uses of tools.
• Contribute to quality control initiatives targeting face-to-face and online instruction.
• Collect, analyze, and report data relating to instructional design, instructional technology, and institutional effectiveness use.

Other Important Functions:

• Maintain working knowledge of current Instructional Technology programs
• Maintain current knowledge of ADA compliance guidelines and requirements as they relate to instruction.
• Research, analyze, and evaluate new instructional tools and technologies for potential adoption.
• Promote the implementation of adopted instructional tools.
• Collaborate with Instructional Designer and other relevant stakeholders in identifying institutional needs in relation to course design
• Identify institutional needs in relation to tool and technology use.
• Assist in planning and recommending equipment selection and design for instructional needs. 
• Initiate, plan, and implement ideas for instructional improvement
• Manage LMS (Blackboard Ultra) help ticket system.
• Point of contact for Blackboard Ultra tech support and reps.
• Serve as the Liaison between CFCC IT and Online Learning
• Contribute to strategic planning of the Online Learning unit.
• Generate department reports on the LMS, instructional technologies, as requested.
• Assist faculty with use of the Lightboard. 
• Serve on college committees as requested
• Attend and participate in departmental meetings.
• Some evening or weekend workshops may be required.
• Perform other duties and responsibilities as assigned.

Qualifications

QUALIFICATIONS:

Knowledge:

• Current instructional technologies including theories, principles, methodologies, and applications for higher education, as well as learning theories.
• Current trends and developments in instructional technology and tools.
• Statistical reporting and recordkeeping.

Ability To:

• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Communicate clearly and respectfully, both verbally and in writing
• Model and teach instructional technology programs that will enhance student success
• Model and teach effective and innovative uses of instructional technology for instructors.
• Communicate effectively orally and in writing.
• Demonstrate strong analytical and organizational skills.
• Collaborate with the Instructional Designer to identify advantages and limitations of using various technologies for instructional purposes.
• Quickly learn new software in detail; teach the use of the software to others; prepare software use documents as needed.
• Work well independently
• Teach one-on-one and large groups equally effectively

• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Prolonged monitor viewing
  5. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• An earned Bachelor’s degree in Instructional Technology, Online Teaching, or other related field or Instructional Design OR

Minimum Experience:

• Some work experience with learning management systems, online teaching, and the online learning environment

Preferred Education/Training, Experience, Skills:

• An earned Master’s degree in Instructional Technology or Instructional Design OR
• In the final semester(s) of a Master’s degree in Instructional Technology or Instructional Design. 
• Teaching or training experience in a higher education environment.
• Knowledge of Quality Matters ® principles.

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or master’s degree conferred by a regionally accredited college or university in the United States.