Closes: Monday, August 31, 2020
Target Start Date
Expected Work Hours
- Associate’s degree in Information Technology, Information Systems, or related field from an accredited institution.
- One year of experience with classroom technology.
- One year of work experience conducting maintenance and troubleshooting computer hardware and software.
- One year of work experience in customer service.
- One year of experience with Microsoft Office.
- Bachelor’s degree in Information Technology, Information Systems, or a related field.
- One year of experience with delivering training sessions or presenting.
- One year of experience with video conferencing systems.
- One year of experience with learning management systems.
GENERAL JOB DESCRIPTION: The Instructional Technology Specialist is under the supervision of the Director of Distance Education and is responsible for the daily operation of instructional technology in the classrooms, and technology in Library Services and the Distance Education department. This position requires collaboration with College faculty, Library staff, and Computer Services staff. The Instructional Technology Specialist will also train faculty on the use of classroom technology and research and recommend new technologies.
Instructional and Library Technology:
- Maintain the classroom and library computer technologies, ensuring they remain functional and up to date for users.
- Maintain working knowledge of current hardware and software applications in the classrooms, library, and distance education department.
- Maintain a solid understanding of video conferencing hardware, software, and networking devices as necessary to ensure seamless, uninterrupted communications between the transmission and receive sites.
- Maintain inventory and repair records of computer equipment.
- Troubleshoot and maintain library ID card equipment, software, and databases.
- Troubleshoot and maintain computer workstations, computer peripherals, and equipment used in the library, library computer lab, and distance education computer lab, and escalate problems to the appropriate Computer Services staff as needed.
- Troubleshoot and maintain the library’s print management software and equipment.
- Perform routine updates of computer operating system, applications software, web browser software, and plug-ins on a regular basis in collaboration with Computer Services staff.
- Assist with technology-related library and distance education projects.
- Recommend updates in hardware and software.
- Obtain quotes from Computer Services.
Support and Training:
- Provide high quality and thorough support to faculty, staff, and students.
- Maintain and regularly update training resources for facilitators and instructors to include contingency plans for technological failures during class.
- Maintain and regularly update a troubleshooting guide for instructors to include contingency plans for technological failures during class.
- Maintain a thorough understanding of current classroom technologies in order to provide comprehensive support to students, faculty, and staff.
- Duplicate non-copyrighted instructional resources (e.g. CD, DVD) as needed by staff and faculty.
- Assist in training faculty and staff on classroom technology and other Distance Education technology.
- Provide technical assistance to students using library computers and printers.
- Provide technical assistance to faculty using classroom technology.
Planning, Research, and Evaluation:
- Lend expertise as the primary instructional technology resource for the Distance Education department to departmental planning, research, and evaluation.
- Participate in departmental planning and evaluation.
- Attend regional and statewide instructional technology meetings/conferences, appropriate local meetings (college level), and serve on College Committees as requested.
- Research and recommend new technologies to enhance the instructional and learning potential of the classrooms, library, and distance education computer lab.
- Participate in activities that contribute to individual professional development.
- Perform other duties as requested by the Director of Distance Education.
COLLEGE REQUIREMENTS OF ALL EMPLOYEES:
- Demonstrated excellence in written, oral, and interpersonal communication skills.
- Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
- An understanding of and commitment to the comprehensive community college philosophy and mission.
- Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
- Acts as a team player when working with any and all employees of the College.
- Serves on institutional committees as appointed by the President.
- Performs other duties and responsibilities as needed.
- Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures. Promote good safety habits and be compliant with OSHA safety regulations. Randolph Community College conducts a background check and drug screening on all full-time new hires.
- Randolph Community College conducts a background check and drug screening on all full-time new hires.
How to Apply
Job Post Contact
Melanie L. Avelino
Director of Human Resources
Randolph Community College
629 Industrial Park Avenue
Asheboro, NC 27205