200 W. Jones Street
Raleigh, NC 27603
Closes: Wednesday, December 7, 2022
Target Start Date
Expected Work Hours
Bachelor’s degree in economics, business administration, public policy, information science, planning or closely related field and one year of experience in project management and/or portfolio management, or Associate degree in economics, business administration, public policy, information science, planning, or closely related field from an appropriately accredited institution and three years of experience in project management and/or portfolio management or closely related field; or equivalent combination of education and experience.
The North Carolina Community College System (System Office) is a statewide network of 58 public community colleges. The system enrolls over 500,000 students annually. It is the 3rd largest in the nation based on the number of colleges. It also provides data to the North Carolina Learning Object Repository by collecting, contributing, and sharing digital learning resources for use in traditional or distance learning environments. The mission of the North Carolina Community College System is to open the door to high-quality, accessible educational opportunities that minimize barriers to post-secondary education, maximize student success, develop a global, multicultural, and competent workforce, and improve the lives and wellbeing of N.C. citizens. To learn more about the NC Community College System Office and the Great 58 visit our website About Us | NC Community Colleges
NC Community Colleges System Office has an opening for a Technology Analyst in the Technology Solutions and Distance Learning Division. The recruitment range: $68,805 – $74,004.
The Technology Solutions & Distance Learning Division provides leadership to the 58 institutions in the North Carolina Community College System through policy development, development and coordination of information and reporting systems, negotiation and brokerage of goods and services, and technical assistance. The division supports the staff of the System Office through information and technology resources and project management planning and organization. The division engages in implementing information technology, distance learning technologies and programs, library resources, and project management services. A commitment to customer service and the use of information for improving policies, practices and programs unifies this work unit with diverse functions.
DESCRIPTION OF WORK: The North Carolina Community College System’s Technology Solutions & Distance Learning division is looking for a technology analyst passionate about technology and its applications in higher education. The technologist will be dynamic, self-motivated, excellent in customer service practices, collaborative, problem solving, exhibit a capability to manage projects, maintain high standards for professionalism and passionate about evolving the system’s technology presence to meet higher education needs. The analyst should be able to grasp how technology works in a higher education environment.
The technology analyst will serve as a primary point of contact to manage the NCCCS website portfolio and will also study emerging technology trends in the higher education space, translate business requirements to technology solutions and develop communication material related to divisional activities. This analyst should be willing to learn, able to keep up with high volumes of information, and succinct in the ability to communicate. The analyst must also be able to competently coordinate with vendors across a host of technology needs including software, hardware, security, collaboration platforms and other emerging technologies.
The Technology Solutions & Distance Learning provides technology solutions for System Office staff and enterprise solutions for the North Carolina Community College System across the state. A successful candidate will have a propensity to understand the current higher education landscape and be able to contribute as an analyst to the configuration of the future state environment.
- Demonstrated understanding of emerging technology trends.
- Able to articulate value propositions from both a business and technical perspective.
- Able to manage a portfolio of websites and able to keep updated
- Experience with analyzing and documenting processes and requirement specifications.
- Ability to transfer knowledge and other important or relevant information to stakeholders and end users.
- Ability to participate in NCCCS projects to deliver the proposed and agreed upon solution.
- Understanding of general IT architectural principles, technical designs and specifications.
- Excellent verbal and written communication skills including the ability to interact and communicate effectively with non-technical clients.
- Ability to think analytically and problem solve.
- Proven written communication skills
- Experience providing quality customer service
- Knowledge of higher education technology practices.
- Able to work with a wide variety of stakeholders.
- Experience in web content management and web user interface/creative design.
- Evidence of good creative and technical skills through a portfolio of past work samples.
- Excellent problem-solving skills and a logical approach to work.
- Willingness to keep apprised of fast-paced changes in technology and software and be proactive in implementing changes that support business needs.
- Able to learn new skills
PREFERENCES: Demonstrated understanding of technology systems, including Windows, Linux. Knowledge of Drupal or other website platforms. Basic troubleshooting skills. Proficient in Office 365 including Word, Excel, PowerPoint, Teams. Technology related certifications are a plus. Robust understanding of collaboration platforms.
How to Apply
STATE EMPLOYEE COMPENSATION & BENEFITS: We value our employees and offer a wide variety of competitive and family-friendly benefits. The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave, and personal observance is available to eligible employees. Some highlights include:
- The best-funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as the length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which is cumulative indefinitely
- Longevity pays lump sum payout yearly (based on length of service beginning 10 years and up)
- 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
The North Carolina Community College System Office uses the Merit-Based Recruitment and Selection Plan to fill positions SUBJECT to the State Human Resources Act with the most qualified applicants. When a salary range or recruitment range is posted, the actual salary will be based on relevant competencies, knowledge, skills and abilities, internal equity, and budgetary considerations pertinent to the advertised position. All post-high school degrees must be from appropriately accredited institutions.
Individuals interested in applying for this position must complete the online process at https://www.nc.gov/jobs, Résumés will not be accepted in lieu of the application. Work history and credentials must appear on the application to receive consideration during the selection process.
Job Post Contact
APRIL TIBBS, RECRUITMENT ADMINISTRATOR
North Carolina Community College System
Human Resources | Caswell Building
5001 Mail Service Center | Raleigh, NC 27699-5001
Phone: (919) 807-7177 | Fax: (919) 807-7222