The Purpose

Provide technical support to faculty, staff and students and assist with common network administration tasks.

• Typical work schedule M-F 9 – 6

If you are interested in learning more about this position, please copy and paste the following link into your browser to apply directly on our website.

https://www.blueridge.edu/about-blue-ridge/human-resources-department/ca...

What You'll be Doing

• Troubleshoot technical issues related to desktop and laptop computers, printers, telephones, online services, and other IT systems
• Operate video conference system to facilitate online and distance learning classes
• Provide in person and remote technical support to assist employees and students with technical questions and for operational support for software applications and IT systems
• Document support requests and resolutions using electronic issue tracking systems
• Maintain software and hardware of classroom and employee computers including physical placement of equipment and employing cable management
• Perform user administration using Microsoft Active Directory
• Create and maintain training and usage documentation for software applications
• Support a variety of technologies including Windows and Macintosh computers, tablet computers, and software applications such as Microsoft Office
• Perform common network administration tasks such as port configuration, VLAN assignment and firmware updates on LAN and WLAN infrastructure
• Maintain accurate network and change management documentation
• Ensure compliance and confidentiality with all policies and procedures of the College, NC Community College System, and applicable State and Federal agencies.

Additional Duties and Responsibilities:Perform other duties as assigned.

Qualifications

Education

Associates Degree in a technology related field, Bachelor’s preferred.

Experience

2 or more years of IT experience preferred

• Demonstrated proficiency in support of Windows and Mac PC’s
• Strong knowledge of LAN, Internet Protocol network technologies
• Experience in the support of technology within a higher education environment
• A demonstrated positive and proactive approach in identifying problems, creating innovative solutions and managing projects
• Proven ability to deal effectively, cooperatively and tactfully with students, business/industry, government and community representatives/citizens, faculty, staff, administrators
• Preferred Qualifications:
• Industry recognized certifications in desktop and server support such as Microsoft Certified Professional or in network administration such as Cisco CCNA
• Experience supporting technology in a healthcare setting
• Knowledge of software and systems used in North Carolina Community Colleges

Skills and the Know-How

The ideal person will possess strong personal and professional integrity, effective verbal and written communication skills, and a commitment to safety. Demonstrated proficiency using Microsoft Office Suite or similar products, database systems, College email and website, and other computer applications associated with the position.

Physical Demands

The ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, sitting, bending, stooping, and operating or performing work with associated tools and machines.

Blue Ridge is an Equal Employment Opportunity Institution