IT Support Technician

IT Support Technician

Employer

Mitchell Community College
500 West Broad Street
Statesville, NC 28677
Phone: 704-878-3200

Job Location

Statesville Campus

Salary/Grade

$2,472.00 - $3,089.00 Monthly

Benefits

Full-time

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Friday, June 19, 2020
Closes: Friday, July 17, 2020

Target Start Date

Saturday, August 1, 2020

Expected Work Hours

M-F 37.50 Hrs-5 Days/7.5 Hr

Employment Type

Full-time

Minimum Qualifications

Education and Experience Requirements:

  • Associate’s Degree in Information Systems, System Administration, Network Administration, or related field.
  • Minimum of two years of experience with fundamental networking principles and system management.
  • Minimum of two years of experience with administering operating system software, such as Microsoft Windows and Linux.
  • Minimum of two years of experience with hardware vendors such as Apple, Dell, and HP.
  • A Bachelor’s degree in Information Systems or Computer Science is preferred.
  • Industry standard IT certifications are preferred (CompTIA, Cisco, ISC, etc.).

 
Knowledge, Skills and Abilities:

  • Demonstrate strong computer and technology skills.
  • Demonstrate technical problem-solving abilities.
  • Must be a self-starter able to work alone and in a team-based environment.
  • Ability to effectively present information and respond to questions from students, employees and community.
  • Effective organizational skills, written, and oral communication skills.
  • Possesses a valid driver’s license.
  • Demonstrate understanding of and commitment to open access community philosophy, diversity issues, and service technology.

Preferred Qualifications

Education and Experience Requirements:

  • Associate’s Degree in Information Systems, System Administration, Network Administration, or related field.
  • Minimum of two years of experience with fundamental networking principles and system management.
  • Minimum of two years of experience with administering operating system software, such as Microsoft Windows and Linux.
  • Minimum of two years of experience with hardware vendors such as Apple, Dell, and HP.
  • A Bachelor’s degree in Information Systems or Computer Science is preferred.
  • Industry standard IT certifications are preferred (CompTIA, Cisco, ISC, etc.).

 
Knowledge, Skills and Abilities:

  • Demonstrate strong computer and technology skills.
  • Demonstrate technical problem-solving abilities.
  • Must be a self-starter able to work alone and in a team-based environment.
  • Ability to effectively present information and respond to questions from students, employees and community.
  • Effective organizational skills, written, and oral communication skills.
  • Possesses a valid driver’s license.
  • Demonstrate understanding of and commitment to open access community philosophy, diversity issues, and service technology.

Position Description

The IT Support Technician is responsible for triaging and escalating support requests, as well as installing, maintaining, and documenting end user computing devices, printers, applications, and campus audio/visual equipment.  The IT Support Technician is the front line in providing professional and courteous customer service to Mitchell’s faculty, staff, and students.

  • Responsible for setting up and connecting all College-owned end user hardware, including but not limited to desktop PCs, laptops, mobile devices, peripheral devices, and printers.
  • Manage and maintain software applications on all College-owned end user devices.
  • Implement, update, and manage modern system imaging processes to improve hardware rollouts.
  • Install, manage, and maintain classroom audio/visual equipment, as well as digital signage.
  • Diagnose all hardware and software issues in the end user computing environment.
  • Document and maintain an accurate and up-to-date inventory of hardware and software, including moves, additions, deletions, and procedures.
  • Provide assistance with teleconferencing, collaboration sessions, events, and online meetings.
  • Analyze, review, and resolve IT help desk requests within Service Level Agreement (SLA) conditions.
  • Prioritize and escalate help desk requests to the proper team within SLA conditions.
  • Provide professional, timely, and courteous customer support.
  • Work closely with the IT Operations team and ERP Systems team to support college and IT needs.
  • Serve as a backup to other IT Support team members.

Related Responsibilities:
Any other duties as assigned by the IT Support Manager, Chief Information Officer (CIO), Vice President of Accounting/CFO (or equivalent), and the President.

 

Job Post Contact

Christina Sharkey, Human Resources Assistant

Mitchell Community College

500 W. Broad Street, Statesville, NC 28677

(704)978-1371 office

(704)978-3117 fax