Occupational Summary:

The IT Technician is responsible for the installation, configuration, maintenance, inventory, and security of technical resources, which includes file servers, workstations (desktop and laptop computers), peripheral devices (printers, scanners, etc.), presentation systems, and application software installed in classrooms, laboratories, offices, and work areas. Work assignments are usually received from the Help Desk. 

 Essential Duties & Responsibilities:

• Installs, configures and maintains file servers, workstations and peripheral devices in accordance with established standards and procedures
• Performs the installation, upgrade and maintenance of software applications and suites ensuring compliance with license agreements and copyright legislation
• Provide user support for installed workstations, peripheral devices and standard software applications; diagnoses and resolves issues reported to the Help Desk by users
• Works with internal users and outside agencies to provide technology support for the auditorium and meeting facilities on campus
• Assists in maintaining an accurate inventory of all hardware and software
• Maintains accurate records and well organized files to comply with audit information needs
• Cleans, organizes and maintains computer systems facilities and related storage areas
• Keeps abreast of new developments in information technology to remain current in the field
• Cross trains on any duties and responsibilities as directed by supervisor
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

Knowledge, Skills and Abilities:

Knowledge

• Current systems and network technologies and standards and their practical application in the academic environment
• Hardware: file servers, workstations, peripheral devices (printers, scanners, etc.)
• Software: server operating systems, workstation operating systems, utility and instructional applications and suites

 
Skills

• Proficiency with Microsoft operating systems
• Proficiency with file servers, workstations, peripheral devices and common software applications and suites
• Time management and organizational skills to complete jobs within deadlines

 
Abilities

• Provide high-quality internal and external customer service
• Communicate effectively both verbally and in writing
• Analyze technical issues and user requirements to develop solutions
• Present complex technical concepts in non-technical terms
• Read and understand technical manuals
• Establish and maintain effective working relationships with those contacted in the course of work
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels