DEFINITION: 

The PH2 Job Developer is responsible for coordinating and facilitating employment and education related services for individuals returning from incarceration.

The Job Developer will cultivate and educate a pool of potential employers, provide employability training, job seeking resources and job coaching assistance to clients.

This is a 3 year grant funded position through 2023.

SUPERVISION RECEIVED AND EXERCISED:

• Receives administrative supervision from the PH2 Project Director.

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Place participants in appropriate jobs
• Recruit employers for PH2 and work with existing partners
• Connect employers with the PH2 program and our participants
• Work closely with case managers to prepare participants for employment
• Maintain client confidentiality at all times and in accordance with CFCC policies
• Provide strength-based customer service in a manner grounded in empowerment, encouragement and motivation
• Present self as open, friendly, inviting, engaging and enthusiastic
• Practice reflective listening skills, listening in a manner to identify needs and re-phrasing information heard for clarification
• Manage time as appropriate for providing consistent coordination and follow-up for all clients and in accordance with CFCC and PH2 grant policies and procedures
• Participate in and contribute to weekly staff meetings
• Maintain an accurate and organized schedule in electronic calendar
• Cultivate a workforce that reflect the diversity of the communities serve including minority populations, veterans and individuals with disabilities.
• Comply with all record auditing procedures
• Travel both locally and statewide as needed
• Represent the college at a variety of community events, government meetings and other functions.

Other Important Functions:

• Prepare, complete, collect and maintain all necessary documentation daily and in accordance with policies and procedures (e.g., electronic and paper client files, work search records, pay stubs)
• Schedule appointments as appropriate for client needs 
• Review client files, notes and documentation prior to any appointment to familiarize yourself, prior to client arrival, with client needs, progress and achievements
• Be prepared for and complete appointments in a timely manner and reschedule appointments with client when necessary
• Maintain system for enrolling/scheduling and tracking clients in employability skills development training
• Employability skills development system should include the following (either provided internally or outsourced), facilitated in a group setting
  1. Mock interviews
  2. Conflict resolution
  3. Communication skills
  4. Maintaining employment
  5. Job advancement 
  6. Obtaining, maintaining and leaving a job in good graces
  7. Employability skills
  8. Presentation skills
  9. Social skills

Individual 

• Employability skills development sessions will address 
  1. How to complete an application
  2. Where to search for employment opportunities
  3. How to identify employable skill sets
• Monitor and document all clients’ progress, achievements and challenges regarding obtaining employment

Outreach

• Seek and develop relationships with resources and existing and potential partnering service providers
• Follow-up with employers regarding clients’ performance
• Disseminate information, provide outreach and training to potential employers 
• Network with businesses, agencies and organizations to remove employment barriers and resolve issues related to community integration and the independence of people returning from incarceration
• Identify, attend, and introduce clients to job fairs, workshops, conferences, trainings and internet resources for employment opportunities
• Other duties, as assigned 

Ability To:

• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative
• Work effectively on a team
• Be highly organized and transparent in client and grant record keeping
• Cultivate and maintain professional collaborations and relationships with business and industry and other stakeholders. 
• Perform advanced MS Office and Google Drive functions in Word, Excel, PowerPoint, and Publisher
• Interpret and apply college goals, objectives, policies, procedures, rules and regulations
• Interpret and apply Federal, State and local policies, procedures, laws and  regulations
• Communicate clearly, and concisely, both orally and in writing
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

Qualifications

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:  

A Bachelor’s degree in Human Services or related field with at least 2 years of experience in client or case management OR an Associates degree in Human Services or related field with at least 5 years of experience in client or case management. 

Case or client management experience MS Office and Google Suite user

Supplemental Information

Special Instructions to Applicants:

• A cover letter is required along with application upon submission.

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.

• Applicants who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.
   
• This position requires day and evening work in New Hanover and Pender Counties.