Learning Commons Testing Technician

Learning Commons Testing Technician

Employer

Davidson County Community College
297 DCCC Road
Thomasville, NC 27360
Phone: 336-249-8186

Salary/Grade

26,240 - 34,112 annually

Benefits

Full Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Tuesday, September 20, 2022
Closes: Tuesday, September 27, 2022

Target Start Date

Friday, September 30, 2022

Expected Work Hours

Mon-Friday

Employment Type

Full Time

Minimum Qualifications

Required:

  • Associate degree from an accredited institution
  • A minimum of two years customer service experience
  • Strong interpersonal, oral and written communication skills
  • Demonstrated problem solving and critical thinking skills
  • Ability to thoroughly assist with the informational needs of individuals
  • Demonstrated strong organizational and planning skills
  • Strong computer skills and commitment to using technology
  • Demonstrated flexibility and adaptability to change
  • Able to work at least one evening a week or more if needed to meet the needs of the students
  • Able to work at other locations
  • Openness and willingness to engage in professional development activities
  • Ability to be self-directed as well as work effectively and collaboratively with others in a team environment
  • Familiarity with and appreciation for the mission of a comprehensive community college
  • Effectiveness in the following College organizational competencies:
      -  Translating College purpose, values, and vision into organizational action
      -  Collaborating and facilitating
      -  Creating and innovating
      -  Anticipating and responding to change
      -  Providing vision and leadership
      -  Assessment of student learning
      - Engagement and assessment of successful student retention models

Preferred Qualifications

  • Experience as a proctor or a test administrator
  • Experience working with college students in a flexible setting
  • Experience working at a community college

Position Description

 

Davidson-Davie Community College (DDCC) is an award-winning institution known for a commitment to excellence and student success.  The DDCC community is dedicated to providing a high quality education designed to prepare students to live and work in an increasingly interconnected world.  To this end, DDCC celebrates the value of a diverse faculty and staff and encourages applicants from diverse backgrounds to apply.  DDCC faculty and staff are passionate about equity and our responsibility to work with each unique student to support them in successfully attaining their goals.

DDCC's benefits and other resources make it possible to excel both professionally and personally. We are a dynamic community that supports and celebrates the success of all of its members. The future is here!

The Learning Commons Testing Technician is a full-time 10-month position that is responsible for assisting with the College’s testing services.  The Learning Commons Testing Technician will administer and proctor tests the majority of the time, but will also assist students at the Learning Commons Welcome Desk as needed.  The Learning Commons Testing Technician reports to the Coordinator, Testing Services and has the following responsibilities:

 

  • Assist the Learning Commons with meeting needs of students, faculty and staff
  • Assist in maintaining a quality learning and testing environment in accordance with Learning Commons and College policies and procedures
  • Maintain open, robust and timely communication with colleagues and supervisor
  • Administer and proctor tests
  • Assist the Coordinator, Testing Services in responding to testing needs
  • Troubleshoot, document and communicate to the Coordinator, Testing Services technical difficulties related to electronic testing and assist students with regaining access to tests if necessary
  • Serve as a scribe or reader in the Testing Center for students with approved accommodation plans as needed
  • Maintain currency of knowledge related to testing matters
  • Assist the Coordinator, Testing Services in maintaining a quality learning and testing environment following policies and procedures
  • Assist instructors in test pick-up in the Testing Center
  • Appropriately communicate academic integrity violations and behavioral issues to the Coordinator, Testing Services
  • Maintain confidentiality and security of student tests and information in accordance with FERPA regulations
  • Assist with data entry and reports as needed
  • Provide customer service at the Learning Commons Welcome desk by assessing the needs of students, faculty and staff
  • Provide students with requested information, thoroughly explain the information, and make referrals within the Learning Commons or college as appropriate
  • Respond in a timely manner to inquiries and requests from students, faculty and staff providing appropriate information
  • Work with Learning Commons staff to develop meaningful evaluations of services and use data to inform decision making processes
  • Assist in other areas of the Learning Commons as needed and appropriate
  • Participate in professional development to enhance skills in meeting the needs of students
  • Promote College mission, vision and values
  • Perform other duties as assigned that support the College mission and initiatives

Job Post Contact

Davidson-Davie Community College

336-249-8186 

Fax:  336-249-1933

hr@davidsonccc.edu