Library Assistant

SALARY:$26,000.00 - $31,000.00 Annually

DIVISION:Instruction

DEPARTMENT:Academic Support

OPENING DATE:03/19/21

CLOSING DATE:04/09/21 05:00 PM

OCCUPATIONAL SUMMARY:

The Library Assistant is responsible for a variety of technical and administrative duties in the daily operation of the Library. This position performs duties at the library’s information desk including circulation, basic information services and printing and provides technical assistance to users of the library’s computers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email
• Performs opening and closing duties for the department; sorts and distributes incoming mail; receipts money
• Performs duties at the circulation desk including registering users, explaining library policies and procedures, charging/discharging materials, and maintaining reservation calendars
• Maintains accurate records of overdue materials and flags delinquent user records in the College’s records management system; corresponds with patrons to resolve issues
• Assesses and collects fines and lost or damaged book fees and maintains library fees records
• Processes interlibrary loan requests and maintains accurate records of such loans; notifies users when interlibrary materials are available for checkout; corresponds and resolves issues with other libraries when materials are not returned
• Assists in the cataloging, weeding and upkeep of library materials and equipment
• Assists users in selecting and locating physical resources and the use of electronic resources
• Processes periodicals and replaces outdated issues with current issues
• Creates and regularly rotates displays and signage to promote the use of library materials
• Collects and maintains library statistics 
• Maintains supply inventory and performs requisition requests to order supplies and other library materials
• Troubleshoots computer, library equipment and electronic resource issues; communicates issues to the appropriate department as needed
• Conducts library orientation tours (in person and virtual) to familiarize patrons with library services and facilities
• Assists in promoting library services and information literacy through social media, library newsletter and website
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

MINIMUM QUALIFICATIONS:

Associate's degree from a regionally accredited institution of higher learning.

One (1) year full-time professional work experience in customer service.

Preferred:
Bachelor's degree in library/information science, liberal arts or related field from a regionally accredited institution of higher learning.

Academic library experience. 

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge

• Operational characteristics, services and activities of a comprehensive library
• Principles of media, library science and theory
• Current library-related technologies
• Public relations and customer service practices 
• Information literacy techniques
• Intermediate knowledge of standard office procedures

 
Skills

• Proficient in database searching, Internet searching, library-related software and Microsoft Office programs
• Effective verbal, listening and written communications skills
• Attention to detail and high level of accuracy
• Works effectively in a team environment with a customer service focus

 
Abilities

• Ability to record, compile, analyze and summarize data
• Ability to analyze situations and exercise sound judgment in making decisions
• Ability to display tact and poise at all times
• Ability to prepare and maintain required reports and records
• Establish and maintain effective working relationships with those contacted in the course of work
• Handle confidential information with absolute discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

APPLICATIONS MAY BE FILED ONLINE AT:
https://www.schooljobs.com/careers/cravencc/jobs/3021606/library-assistant?pagetype=jobOpportunitiesJobs

800 College Court
New Bern, NC 28562
252-638-7335

hr@cravencc.edu

Position #2021-00053
LIBRARY ASSISTANT
KT