Manager, ITS Service Delivery

Manager, ITS Service Delivery


Guilford Technical Community College
601 East Main Street
Jamestown, NC 27282
Phone: 336-334-4822

Job Location

Multiple Campuses


Commensurate with experience



Job Category

  • Professional

Application Period

Opens: Monday, February 25, 2019
Closes: Sunday, June 30, 2019

Target Start Date

Monday, February 25, 2019

Expected Work Hours


Employment Type


Minimum Qualifications

Education Required

• Bachelor’s degree in Information Technology field from a regionally accredited post-secondary institution.

Experience Required

• At least 5 years of leadership responsibility, supervising staff, and managing projects in an IT environment.
• Experience using project management methods and demonstrated ability to lead project from inception through implementation.

Preferred Qualifications

Education Preferred

• Master’s degree (MS / MBA) from a regionally accredited post-secondary institution.

• ITIL Fundamentals, PMP, A+, MCSE, MCP, Network+, INET+

Experience Preferred

• At least 3 years of working in a higher educational environment.

Position Description

The Service Delivery Manager supervises a team of Information Technology Specialists who build and maintain the academic and administrative computing infrastructure for the college. Reporting to the Chief Information Officer (CIO), the Service Delivery Manager is responsible for coordinating support for both academic and administrative technical functions for employees on all campus locations. This position works closely with all college departments to ensure software and hardware are available for classrooms, meeting spaces, and offices. They work with the CIO on documenting technology standards for the college. This position is responsible for the replacement of lab and employee computers. They perform regular software audits and maintain a software license database for the college, ensuring licence compliance. They recommend hardware/software purchase requisitions supporting the technical requirements of the college and ensure the hardware inventory is maintained and warranty/maintenance contracts are monitored.

How to Apply

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