Member Services Manager

Member Services Manager

Employer

Brunswick Community College
50 College Road
Bolivia, NC 28422
Phone: 800-754-1050

Job Location

Brunswick Community College

50 College Road NE

Bolivia, NC  28422

 

Salary/Grade

Commensurate with experience and education.

Benefits

Full

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Friday, November 8, 2019
Closes: Friday, December 13, 2019

Target Start Date

Monday, November 25, 2019

Expected Work Hours

M-F, 8 am to 5 pm

Reports to

Director of Fitness & Aquatic Center

Employment Type

Full Time

Minimum Qualifications

  • Associates Degree in communications, business or in a health related field (Bachelor’s Degree preferred)
  • 2 years of Customer Service experience
  • Marketing and social media experience with a company or athletic team
  • 1-2 years of management
  • Nationally accredited Group Fitness Certification and CPR Certification (preferred but not required at time of hire:  will be expected to receive certification within the first year of employment)

Preferred Qualifications

Bachelor’s Degree preferred

Position Description

GENERAL FUNCTION:

 

The Member Services Manager supervises and manages all member services associate teams.  Manages the daily operations of the front desk and the member’s services team making sure that all operations run smoothly.  Communicate professionally, promptly, accurately with colleagues and Fitness & Aquatics Center Director. Responsible with Community Outreach attending and communicating with outside groups and organizations to promote all programs with a focus on membership recruitment.  The Member Services Manager is essential to the promotion and information sharing of all club programs and services creating a welcoming environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Train all part time member services associates to provide the highest standards of customer service and ensuring that all policies are followed
  • Handles customer inquiries and resolving customer issues or complaints
  • Create, develop and implement a marketing plan for increasing programs, memberships and revenue
  • Process and update membership data in MINDBODY© system
  • Assure that all monthly schedules, reports, invoices and marketing materials are complete and displayed in a timely manner
  • Create and design a recruitment plan for new members as well as design marketing material for all programs, services, and membership information.
  • Assist the Assistant Director and Aquatic Coordinator with reporting, scheduling and invoicing
  • Instruct and design group fitness land and water classes on a weekly basis
  • Marketing the management of Fitness and Aquatics Center websites and all social media
  • Work a flexible, non-traditional schedule and fill in as needed

 

MINIMUM REQUIREMENTS:

 

  • Associates Degree in communications, business or in a health related field (Bachelor’s Degree preferred)
  • 2 years of Customer Service experience
  • Marketing and social media experience with a company or athletic team
  • 1-2 years of management
  • Nationally accredited Group Fitness Certification and CPR Certification (preferred but not required at time of hire:  will be expected to receive certification within the first year of employment)

How to Apply

A completed and signed Brunswick Community College application, a letter stating your qualifications related to the position requirements, skills and abilities, unofficial transcripts, and resume are preferred for most positions.

Applications can be found online at www.brunswickcc.edu

Applicants should send all documents and inquiries to any of the following:

 

Human Resources, Brunswick Community College

PO Box 30

Supply, NC, 28462

humanresources@brunswickcc.edu

Fax (910) 754-8229

Telephone: (910) 755-7300

BCC is an Equal Opportunity Employer

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