Closes: Monday, December 2, 2019
Target Start Date
Expected Work Hours
Bachelor’s degree from an accredited college in a business-related, education, technology, and/or counseling field, or equivalent with two years of experience in counseling, advising, customer service, or teaching.
Military-related experience preferred (E5 or higher)
Fayetteville Technical Community College is seeking qualified applicants for this full-time position at the FTCC Fort Bragg office to perform complex and varied technical work related to providing student assistance in the Military or Veterans Services Offices; to provide information to students, faculty, and staff on veterans programs and services; and to act as a certifying official for military educational benefit programs. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and willingness to change; open-mindedness, fairness, and the ability to see multiple perspectives; a willingness to take risks and accept responsibility for professional and personal growth.
Duties may include, but are not limited to, the following:
Greet Military or Veterans Services Office visitors face-to-face and/or virtually; respond to informational requests on programs and services; answer telephones; receive and route mail.
Serve in a lead capacity over Military or Veterans Services programs/processes; review/interpret and audit/support the work of designated clerical staff in assigned area of responsibility; establish work procedures and processes in consultation with immediate supervisor.
Complete intake/advising/counseling/ registration/testing sessions with potential students, advising them of school, Military, SOCAD, VA, and other requirements related to GI Bill/Tuition Assistance.
Maintain knowledge of Military or VA and state regulations.
Process compliance checks through file reviews and/or audits; initiate corrections/changes to include degree audits.
Partner with the Office of Marketing and Public Relations and the FTCC Webmaster to identify requirements, materials, and target cohorts for the marketing and promotion of FTCC military, veterans, and related programs.
Participate in any type of compliance surveys sponsored by the military or VA such as supervisory visits by the State Approving Agency.
Maintain up-to-date information of military offerings and records through the GoArmyEd portal as well as work daily with sensitive student information adhering to FERPA guidelines and SOCAD requirements.
Assist in catalog approval process for State Approving Agency.
Attend and present training, marketing, and information sessions.
Review, suggest, and develop changes or corrections in policy to ensure state and Military/VA compliance with auditing procedures as well as federal, state, and local guidelines.
Process and monitor state and local federal funding applications, reports, grant applications, and program operations to ensure cost effectiveness and efficiency.
Assist in the development and maintenance of efficient and reliable data management systems.
Maintain knowledge of PRIME programs and GoArmyEd Portal operations as they pertain to SOCAD and Military Services Office functions.
Assist with scheduling and staffing of faculty, staff, and classes for efficiency and effectiveness of operations (primarily at Fort Bragg).
Perform related duties as assigned.
Have Knowledge of:
Federal and state laws as they pertain to the certification of veteran students.
The various chapters of VA educational benefits or Active Military benefits and to which programs students should apply.
Operationally proficient in the use of computers and related equipment.
Office procedures and methods.
Information sources available.
Business letter writing and English usage, spelling, grammar, and punctuation.
Have Ability to:
Perform responsible technical and clerical work.
Interpret and apply policies and procedures and make suggestions for improved processes.
Use standard office equipment including telephone system and computer equipment.
Communicate clearly and concisely both orally and in writing.
Establish and maintain effective working relationships with diverse groups.
Work cooperatively with other department, divisions, and officials of the college, Veterans Administration, and the Army Education Center at Ft. Bragg
Work independently in the absence of immediate supervisor.
How to Apply
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