Military/Veterans Services Specialist

Military/Veterans Services Specialist


Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400


College Scale



Job Category

  • Technical/Paraprofessional

Application Period

Opens: Friday, July 22, 2022
Closes: Monday, August 8, 2022

Target Start Date

Thursday, September 1, 2022

Expected Work Hours

8am-5pm M-F

Employment Type


Minimum Qualifications

Bachelor’s degree from an accredited college or university in a business-related, education, technology, and/or counseling field, or equivalent with two years of experience to include counseling, advising, customer service, or teaching.

Preferred Qualifications

Military-related experience preferred (E5 or higher)

Position Description

Duties may include, but are not limited to, the following:

Greet Military or Veterans Services Office visitors face-to-face and/or virtual; respond to informational requests on programs and services; answer telephones; receive and route mail.

Serve in a lead capacity over Military or Veterans Services programs/processes; review/interpret and audit the work of designated clerical staff in assigned area of responsibility; establish work procedures and processes after consulting with immediate supervisor.

Complete intake/advising/counseling/registration/testing sessions with potential students, advising them of school, Military, VA, and requirements for the use of the GI bill/Tuition Assistance.

Maintain knowledge of Military or VA and state regulations to include reviews and updates of changes as they pertain to VA certifications.

Process compliance checks through file reviews and/or audits and initiate corrections/changes to include degree audits.

Partner with the Office of Marketing and Public Relations and the FTCC Webmaster to identify requirements, materials, and target cohorts for the marketing and promotion of FTCC military, veterans and related programs.

Participate in any type of compliance surveys sponsored by the military or VA such as supervisory visits by the State Approving Agency.

Assist in catalog review and submission process for State Approving Agency.

Attend and present training, marketing, and information sessions.

Review and suggest changes or corrections in policy to ensure state and Military/VA compliance with auditing procedures as well as federal, state, and local guidelines.

Process and monitor state and local federal funding applications, reports, grant applications, and program operations to ensure cost effectiveness and efficiency.

Assist in the development and maintenance of efficient and reliable data management systems.

Assist with scheduling and staffing of faculty, staff, and classes for efficiency and effectiveness of operations (primarily at Fort Bragg).

Perform related duties as assigned.

Have Knowledge of:

Federal and state laws as they pertain to the certification of veteran students.

The various chapters of VA educational benefits or Active Military benefits and to which students they will apply.

Operational characteristics of computers and related equipment.

Office procedures and methods.

Information sources available.

Business letter writing and English usage, spelling, grammar, and punctuation.

Perform responsible technical and clerical work.

Interpret and apply policies and procedures and make suggestions for improved processes.

Use standard office equipment including telephone system and computer equipment.

Communicate clearly and concisely both orally and in writing.

Establish and maintain effective working relationships with diverse groups contacted in the course of work.

Work cooperatively with other department, divisions, and officials of the college, Veterans Administration, and the Army Education Center at Ft. Bragg

Work independently in the absence of immediate supervisor.

Job Post Contact

FTCC-Human Resources