Duties may include, but are not limited to, the following:

Greet Military or Veterans Services Office visitors face-to-face and/or virtual; respond to informational requests on programs and services; answer telephones; receive and route mail.

Serve in a lead capacity over Military or Veterans Services programs/processes; review/interpret and audit the work of designated clerical staff in assigned area of responsibility; establish work procedures and processes after consulting with immediate supervisor.

Complete intake/advising/counseling/registration/testing sessions with potential students, advising them of school, Military, VA, and requirements for the use of the GI bill/Tuition Assistance.

Maintain knowledge of Military or VA and state regulations to include reviews and updates of changes as they pertain to VA certifications.

Process compliance checks through file reviews and/or audits and initiate corrections/changes to include degree audits.

Partner with the Office of Marketing and Public Relations and the FTCC Webmaster to identify requirements, materials, and target cohorts for the marketing and promotion of FTCC military, veterans and related programs.

Participate in any type of compliance surveys sponsored by the military or VA such as supervisory visits by the State Approving Agency.

Assist in catalog review and submission process for State Approving Agency.

Attend and present training, marketing, and information sessions.

Review and suggest changes or corrections in policy to ensure state and Military/VA compliance with auditing procedures as well as federal, state, and local guidelines.

Process and monitor state and local federal funding applications, reports, grant applications, and program operations to ensure cost effectiveness and efficiency.

Assist in the development and maintenance of efficient and reliable data management systems.

Assist with scheduling and staffing of faculty, staff, and classes for efficiency and effectiveness of operations (primarily at Fort Bragg).

Work independently in the absence of immediate supervisor.

Perform related duties as assigned.

Have Knowledge of:

Federal and state laws as they pertain to the certification of veteran students.

The various chapters of VA educational benefits or Active Military benefits and to which students they will apply.

Operational characteristics of standard office equipment including computers, telephone system, and related equipment.

Office procedures and methods.

Information sources available.

Performing responsible technical and clerical work.

Interpret and apply policies and procedures and make suggestions for improved processes.

Communicating clearly and concisely both orally and in writing through business letter writing and English usage, spelling, grammar, and punctuation.

Establishing and maintaining effective working relationships with diverse groups contacted in the course of work.

Working cooperatively with other department, divisions, and officials of the college, Veterans Administration, and the Army Education Center at Ft. Bragg