NC Works Customer Service Specialist

NC Works Customer Service Specialist


Montgomery Community College
1011 Page Street
Troy, NC 27371
Phone: 910-576-6222

Job Location

Montgomery Community College
1011 Page Street
Troy, NC 27371


Based on MCC Salary Plan


Full Benefits Package

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Friday, August 14, 2020
Closes: Wednesday, September 30, 2020

Target Start Date

Thursday, October 1, 2020

Expected Work Hours

8am - 5pm (M-Th); 8am - 3pm (F)

Reports to

Dean of Continuing Education

Employment Type


Minimum Qualifications

Associate’s Degree in Business Administration, Human Services or related business field required. Strong computer and written communication skills. Well-developed interpersonal skills and knowledge of community building. Ability to establish priorities, work independently, and complete objectives without direct supervision.

Preferred Qualifications

Bachelor’s degree preferred, but not required.

Position Description

This position is responsible for working directly with WIOA-eligible Montgomery County residents to secure training and employment opportunities. This staff member provides personalized career assistance to each program participant, analyzing their work background, skills and interests to customize a career plan. This position will provide customer service and front desk coverage for the career center.

How to Apply

To apply, please send a completed Montgomery Community College Application, resume, and transcripts to:

Montgomery Community College
C/o Melisa Bond
1011 Page Street
Troy, NC 27371

**Application review is set to begin Tuesday, September 1, 2020; then open until filled.**

Job Post Contact

Melisa Bond
Human Resources
(910) 898-9634
(910) 898-9640 (Fax)