Under the general supervision of the Center Manager of the NCWorks Career Center, the Career Advisor delivers customer service, administrative and basic technical and/or programmatic assistance and support to youth, job seekers, staff and/or business customers.  In order to fulfill the objectives of this position, the Career Advisor performs the following functions:
 
Essential Duties:

• Assists job seeker/job changer customers with career development and job search activities including applications, resumes and interview preparation.
• Uses appropriate computer software including word processing, spreadsheets, Internet, and specialized computer applications.
• Assists all customers with job search/job development/job placement activities, including business customers.
• Provides vocational, educational and personal counseling and/or case management for NCWorks Career Center customers (primarily youth ages 16-24), individually and in small groups.
• Responsible for case management for designated WIOA customers, including mandated case load numbers, eligibility determination, documentation of activities, delivery of required services and follow-up to meet required performance measures.
• Develops and updates individual action plans as needed to facilitate successful job placement for customers.
• Responsible for customer assessment, eligibility, enrollment, tracking, and follow up.
• Identifies barriers to employment for individuals and initiates referrals to appropriate services for assistance.
• Reviews employer job orders and ensures qualified job applicants are referred based on defined standards as set by employers.
• Provides excellent customer service to every customer or potential customer, utilizing interviewing, coaching/training techniques, labor market information and recruiting skills to match job seekers to employers.
• Coordinates program functions with other NCWorks Career Center staff, college personnel, workforce development programs, and human service agencies to accomplish customers' goals and program objectives.
• Works as a team member within the NCWorks Career Center and Workforce and Community Development Division.
• Completes all forms and documentation associated with above responsibilities accurately and on time.
• Performs other duties as assigned by the WIOA Title I Coordinator, NCWorks Career Center Manager, and the Vice President of Workforce and Community Development.