Position Description

Reports to:  Dean of Continuing Education

Supervises: WIOA Youth Program Specialist

This position is responsible for interviewing clients and identifying barriers to employment, determining training needs, developing action plans, providing employment counseling, assisting with job placement, monitoring progress, and reporting.  Work generally requires the employee to determine if customers should be enrolled in the WIOA program based on suitability for performance standards, and if so, determine what level of service is needed and to deny or discontinue any level of service based on federal and local guidelines.  Guidelines may include federal, state and local statutes, policy and procedural manuals and guidebooks.  

Essential Responsibilities

• Plans and strategizes for meeting WIOA performance measures set by the workforce board.
• Conducts interviews to determine customer’s need and program eligibility, identify barriers to employment and feasibility for program enrollment based on customer’s readiness, all which will assist in developing strategies to improve employability.
• Interprets various assessment data to determine appropriate training and/or job placement possibilities; interprets federal, state and local policies for program implementation.
• Monitors federal, state and local program requirements:  maintains information and documentation to comply with requirements; monitors job availability in the local community; and monitors progress of all customers enrolled in the program.
• Provides continuous counseling to customers on career guidelines, training strategies, barrier resolution, etc.
• Works with the Business and Industry programs regarding business demand, employer needs and training needs.
• Coordinates with community, state, and local agencies as to availability, eligibility criteria and referral process for supportive services for customers.
• Works with employers collecting job orders, provides assistance with qualified applicants, and may make assessment of employer’s need.
• Coordinates with community, state and local agencies, and schools to conduct orientations for special populations such as dislocated workers and youth; delivers information presentations on specific types of training and workshops (i.e. job clubs, career planning); and develops and presents workshops on career planning and job readiness skills to adult, dislocated works and youth customers.
• Prepare periodic and special reports documenting case management activities and other tasks; gathers and maintains information to include in reports.
• Enters all essential customer data into computerized State system for program accountability and performance outcomes.
• Maintains proper customer flow and current information in the Resource Room such as materials, accessibility of various training activities, career guidance and local labor market resources available in written publications and on-line services.
• Prepare action plan for customer’s which may include remediation of basic skills, career counseling, career planning and career exploration.
• Assists customer’s with job placement services such as resume writing, interviewing skills, targeting employers and screens, interviews and refers customers to employers for job placement.
• Refers customers to appropriate community agencies to receive various social services needed (i.e. childcare, food stamps, health insurance, medication).
• Follows up with customers to monitor progress and obtain employment information; follows up with employers to verify employment information.
• Perform other job-related duties and projects as assigned in support of the College’s mission, core values and goals.