Under supervision of the Director of Computer Services, this position is responsible for the installation, administration, connectivity, operation, and maintenance of all college network infrastructure. Responsible for campus firewall cybersecurity controls, network monitoring, and risk mitigation strategies.  Also focuses on remote access controls, network backups, documentation of IT policies and procedures, and maintaining inventory of all network equipment, related warranties, and service level agreements.

Essential Duties

• Install, configure, and support campus wired, wireless, and cloud network infrastructure; cable plant, routers, switches, firewall, web filter, wireless controller, access points, and other related network devices.
• Manage and maintain TCP/IP addressing/subnetting using static and dynamic IP address assignment for college network devices.
• Manage internal and external DNS and DNS filtering services.
• Diagnose and implement solutions to reported network infrastructure problems.
• Coordinate with vendors regarding hardware and software maintenance, service level agreement, and warranty information for network equipment and associated software.
• Implement cybersecurity control measures to protect network systems and user data.
• Assist with implementation and maintenance of industry compliance standards.  
• Work with NCCCS and other agencies to perform regular network security auditing.
• Follow through with vulnerability remediation processes.  Monitor MS-ISAC and other industry advisories to stay informed of current cyber threats.
• Monitor device logs and initiate incident response plan if indicators of compromise are detected.
• Participate in disaster recovery planning and auditing.  Assist with backup and monitoring of network attached devices in datacenter, MDFs, and IDFs.
• Monitor backup power systems; generators and network attached UPS units.
• Manage and support VoIP phone system and fax/POS/security landlines.
• Serve as a backup for helpdesk operations as needed.
• Assist the Director of Computer Services with the research and procurement of new equipment and software.
• Provide suggestions to the Director of Computer Services for the improvement of network infrastructure operations. 
• Serve on institutional committees as directed.
• Perform other duties as directed by the Director of Computer Services.

Disclaimer

The above statements describe the general nature and level of work performed by individuals assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as assigned by administration and supervision.