Overseeing network architecture and infrastructure

Monitoring and troubleshooting wired and wireless network switching and routing hardware and devices

Administering various network security tools – firewall, malware protection, DNS proxy, IDS/IPS etc. and respond to incidents

Configuring VLAN, IP, VPN settings and services, and maintaining an acceptable policy for data exchange that follows NCCCS standards for data labelling and security

Utilize DHCP, DNS and SMTP services

Oversees AD and related directory services

Provide SaaS support of email messaging, video conferencing, and collaboration systems

Collaborate on design of on-premises data center services and VPC environment

Management of college service relationships related to networking and cyber security

Provides support for the Document Imaging server and service (Etrieve)

Support the college IP Phone system (outsourced service)

Assist instructors, student, administration, and staff with technical questions and/or problems.

Research & remediate security threats.

Manage and configure DNS filtering technologies.

Research, oversee, and plan technology projects.

Manage active directory and network directory structures reflecting organizational needs.

Help create and maintain disaster recovery plans congruent with the college’s information systems disaster recovery plan.

SECONDARY DUTIES include the following. 

Secondary responsibility for management of college service relationships related to Colleague

Pursue professional development activities to enhance job skills and knowledge, as agreed upon by employee and supervisor

Comply with the College’s policies and procedures

Security patching for select enterprise services and servers as needed

Secondary responsibility for general data center duties such as server provisioning

Assist other IT staff in client troubleshooting and the installation of client software and hardware

Maintain up-to-date knowledge in areas related to security and networking best practices

Assists in the creation and maintenance of a disaster recovery plan

Assist in maintenance of data closets across the campus

Other duties may be assigned.