Closes: Monday, August 31, 2020
Target Start Date
Expected Work Hours
Requires an Associate’s degree in networking technology, computer information systems or related field supplemented by one to two years of responsible experience in computer technology, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. 1-2 years minimum work experience is desired.
Physical Requirements: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Traverse ladders and be able to work with arms extended about the head.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving direction and instruction from supervisor.
Language Ability: Requires ability to read a variety of policies and procedures, technical manuals and diagrams, etc. Requires the ability to prepare technical reports and diagrams, records, memos, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions to deal with several abstract and concrete variables. Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions to teach co-workers. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages including computer technology, computer networking, computer programming, etc.
Numerical Aptitude: Requires the ability to add and subtract totals, to multiply and divide, to use mathematical formulas, to determine percentages and decimals and to determine time. Must be able to use advanced applications of algebra, geometry and statistics.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.
Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery to operate motor vehicles.
Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, tools, etc. Must have moderate levels of eye/hand/foot coordination.
Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. The worker may be subject to danger or risk to a slight degree or to tension as a regular, consistent part of the job.
Physical Communications: Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).
Knowledge of Job: Cisco CCNA. Experience work engagements with Cisco VoIP, Cisco Wireless, Cisco Security and/or Cisco Video Surveillance Technologies. Experience with virtualization technologies and system administration. Has thorough knowledge of the methods, procedures and policies of the Information Technology and Services Department as they pertain to the performance of duties of the Network Technician. Has knowledge of the laws, ordinances, standards, and regulations pertaining to the specific duties and responsibilities of the position. Has knowledge in the areas of computer/network technology and maintenance, information systems management, communications technology, etc. Is able to provide effective user assistance. Is skilled in troubleshooting and resolving hardware and software problems. Is able to install new equipment and systems. Has knowledge of the standard tools, materials, and practices of the industry. Is skilled in the care and use of required tools and equipment. Has knowledge of the occupational hazards and safety precautions of the industry. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Is able to plan, organize, and prioritize daily assignments and work activities. Is skilled in organizational, technical, and human relations skills. Is able to learn and utilize new skills and information to improve job performance and efficiency. Has knowledge of proper English usage, punctuation, spelling and grammar. Has knowledge of modern office practices and technology. Has the mathematical ability to handle required calculations. Is able to read and interpret technical materials pertaining to the responsibilities of the job. Is able to assemble and analyze information and make written reports and records in a concise, clear, and effective manner. Has thorough knowledge of the terminology and various professional languages used within the department. Is able to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Is able to react calmly and quickly in emergency situations. Follow standard practices for network cabling, be able to configure Cisco Catalyst IOS equipment, utilize appropriate tools and follow safety practices in their usage, have competent oral and written communication skills for interaction with technical and non-technical customers.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.
Quantity of Work: Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.
Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.
Relationships with Others: Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a positive image.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.
Under regular supervision, performs routine to complex technical work. Work involves handling the responsibility for maintaining Pitt Community College’s network infrastructure including data, voice, and video services which includes monitoring network equipment, configuring and installing network equipment such as switches, and wireless networking devices; and supervises intern and co-op students. Performs related work as required. Reports to the Network Administrator.
Maintains and repairs network physical plant activities including configuring IP telephony telephones, terminating lines, and certifying network connectivity.
Responds to customer service requests such as moving, adding, and changing to telephones, data connections including requests to change network services and add new services.
Configures, installs, tests, and monitors network equipment including switches, routers and wireless networking devices, and end devices such as workstations, personal computers, servers, and telephones for LAN access.
Supervises directly network interns and co-op students.
Serves as backup system administrator for the call manager servers, E-911 responder server, and the voice mail server.
Conducts employees’ training on the use of IP Telephony equipment and voice mail.
Provides end-user support on the use of IP Telephony equipment and voice mail.
Receives and/or reviews various records and reports including Help Desk tickets, network device status graphs, Firewall logs, Co-op/Intern workbooks, and various other records, reports, memos, correspondence, etc.
Prepares and/or processes various records and reports including Help Desk tickets, requisitions, and various other records, reports, memos, correspondence, etc.
Refers to network equipment reference manuals, IP Telephony reference manuals, policy and procedure manuals, codes / laws / regulations, publications and reference texts, etc.
Operates a variety of office and specialized equipment, including tone generator, continuity tester, etc.
Uses diagonal cutters, scissors, stripper, crimper, cable, RJ-45 connectors, and computer software such as Microsoft Office products, Datatel, Kace, Cisco Prime, Wireshark, Solarwinds, etc.
Interacts and communicates with various groups and individuals such as the Network Administrator, Pitt Community College Maintenance Office, Pitt Community College employees, Network Equipment vendors, Network Interns/Co-op, and the general public.
Processes requisitions to replace network equipment.
Attends divisional meetings.
Performs related duties as required.