Information Systems, Application Support Analyst II reports to the Director, Information Technology Services.  The primary duty of this position is to support the college's integrated data systems.  This position requires knowledge of data across all college systems as well as extract transform and load (ETL) processes using a variety of tools and applications. The following functions represent the areas of responsibility for this position.

• Attend training and independently pursue new knowledge, when needed, in order to learn technologies associated with the college's enterprise resource planning (ERP) system(s) and third-party applications.
• Responsible for adhering to established policies and procedures both State, Federal, and local.
• Configure, maintain and assist in the support of the college's integrated systems, including but not limited to learning management systems, retention alert systems, document imaging, reporting and form solutions.
• Serve as the liaison to the campus community for systems that require data feeds to and/or from other systems, including but not limited to committee representation, answering questions related to configurations and managing configurations.
• Responsible for maintaining documentation as it relates to the systems and their integrations.
• Responsible for verifying and testing systems and the accuracy of the data being used, both internally and with external or campus partners.
• Responsible for assisting with upgrades to integrated and standalone applications in support of all user categories.
• Maintain knowledge of technologies related to data extraction and secure transmittal, including but not limited to flat file processing using available data tools, SQL query and scheduled jobs, as well as automation processes.  This may also including application programming interfaces (API) and authentication systems (LDAP).
• Provide assistance to the staff of various offices to solve problems and answer questions of a general nature, presenting meaningful information to users that is easily understood at all user levels.
• Perform other duties as assigned as a member of a close-knit team, giving and receiving help as needed.