Announcement Summary

Fayetteville Technical Community College is seeking qualified applicants for this full-time position. The ability to effectively and accurately coordinate, direct, and participate in major support activities of the library such as circulation, technical services, and performing a wide variety of highly complex technical and clerical work related to activities is essential to success in this position. Demonstrate ability to delivery quality customer service is essential.

The Senior Library Assistant is the advanced position in the Library Assistant series, which is different from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. The position performs the most difficult and advanced duties assigned to positions within this series including coordinating and directing assigned support activities and performing highly complex, multifaceted duties.

Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.

Duties

Coordinates, participates, and directs assigned support activities including circulation, and technical services.

Participates in training, supervision, and time keeping of assigned library staff, volunteer workers, and student employees; maintains volunteer statistics.

Assists with developing library programs and outreach; conducts library resource orientations for seated classes and student open house events.

Assists with developing and maintaining assigned online research guides using LibGuides 2.0.

Assists new and existing patrons with check-in/check-out of books, library electronic databases and search tools including online catalog; registers new patrons; issues library cards and keeps records of new registrants; provides high-quality reference and circulation services to in-house library users and to distance students.

Communicates effectively. May require advising others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Compile statistics and data; prepare summary reports and lists.

Develop and organize special projects for assigned staff; assist staff with special projects and research assignments.

Maintain various manual and computerized files and records; enter information into computerized databases; update and revise as required.

When assigned to Circulation:

Oversee the collection of fine and copier monies.

Deposit monies with office of Business and Finance.

Maintain “Reserves” collection.

Interpret and apply Library policies.

Print and send out overdue notices.

Bill student accounts for lost and late materials, maintain records and statistics of lost material.

Resolve patron complaints regarding disputed fines and other Library charges; adjust accounts if necessary.

Maintain the Library’s serials collection including magazines, newspapers, and supplements.

Follow up with publishers regarding delinquent periodicals; maintain records of correspondence.

Check in, process, file, and re-shelf all periodicals and supplements.

Circulate and route periodicals.

When assigned to Technical Services:

Receive new books into collection including unpacking, accessing, and checking packing lists and invoices.

Monitor accuracy and completeness of shipments; file claims for incomplete orders.

Process direct order books from the publishers.

Catalog books through the use of library software for addition to library’s collection.

Process books to be discarded and revise title information in automated catalog and organize discarded books for yearly book sale.

Compile cataloging statistics for added and withdrawn books.

Must be able to stand and walk for extended periods.

Ability to hear audible equipment (phone, emergency exit, security gate, etc.) indicators and verbal communications in the environment.

Must be able to lift and/or move up to 25 pounds.

Must see with sufficient clarity up close, at a distance vision, color, posses good peripheral and depth perception; focus adjustment to differentiate light/color intensity and evaluate perceivable changes to the environment.

Must be able to retrieve materials from the Book Drop.

Must have balance and coordination to use step stool and ladder.

Must have a good command of the English language.

Perform related duties as assigned

Knowledge of:

Standard library procedures including circulation and acquisitions processing.

Understand and perform basic math and accounting functions.

Requires a working knowledge of clerical equipment, office procedures, and library policies.

Ability to:

Perform a variety of advanced technical and clerical library work with speed and accuracy.

Direct the activities of the library support function to which assigned.