Pay Grade: Manager 2 

Job Summary 

This position manages all aspects of the cashiering function across all campuses and sites including staffing, scheduling, training, and ensures compliance to regulatory standards. This position oversees all student account related banking transactions including credit card activity, returned checks, and refund disbursement returns and exceptions to ensure compliance with governmental and industry standards.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Supervises and evaluates assigned cashiering staff

*Manages the scheduling, staffing levels, and training for the cashiering functions across all campuses

*Resolves escalated student account issues and/or disputes

*Monitors and performs quality control review of reversed and voided receipts

*Oversees training and ensures adherence to PCI compliance standards including background checks, credit checks, and training for Financial Services staff and other cashiers

*Reviews daily deposits; reviews and approves daily deposit reports and Accounts Receivable reports for accuracy

*Processes returned checks and reconciles returned check account monthly

*Oversees Bankmobile student and financial aid refund deadlines to ensure compliance with federal regulations; reconciles Bankmobile accounts monthly

*Reconciles incoming credit card payment activities and other external reports and addresses any Paypal issues that may arise

*Manages the Nelnet Payment Plan including scheduling tuition payment due dates, coordinating with the Registrar's office, ITS, and the vendor; resolves vendor and student issues; provides reporting regarding participation and fail rates to Executive Leadership

Manages petty cash fund and disbursements; reconciles petty cash monthly

Audits all cashier cash drawers and change bags on a quarterly basis

Ensures assigned staff make corrective actions and/or obtain additional training if issues arise with daily deposits or receipting

Serves as back-up to collect cash deposits as needed

Ensures all cashiering functions have PCI compliant equipment

Complete an annual applied benchmark project on an individual or group basis

Knowledge, Skills, and Abilities

Ability to communicate effectively in verbal and written format

Exhibits a high degree of accuracy and detail orientation

Strong computer skills including the use of Microsoft Office products, particularly Excel.

Knowledge and understanding of PCI compliance requirements

Able and willing to be an active member of the team; team-oriented

Ability to multitask

Ability to meet deadlines consistently

Demonstrates outstanding customer service skills