Summary 
A technical-management position responsible for providing daily guidance to the Administrative Computing section, support for the College’s ERP (Enterprise Resource Planning) system and peripherals such as Colleague, Webadvisor, Self-service and Informer within the Information Technology Department.  Work assignments are usually received from the CIO or are self-initiated through project requests. This position is responsible for planning, designing, implementing, monitoring, analyzing, troubleshooting and managing the College’s ERP system and services.  These responsibilities require interaction with senior and departmental managers across the College for planning and coordination. Work requires the employee to manage support staff and plan activities such as maintenance scheduling, establishing priorities, recommending equipment purchases, and identification of facility needs as well as consulting with clients on technology feasibility. Maintain adherence to college policy and procedures.
 
The Director of Administrative Computing participates in periodic strategic planning efforts and often serves as a resource to committees and College divisions/departments seeking to utilize automation to make tasks or processes more efficient. This position responds to after-hours system resource failure support requests. Some night and weekend work required.

Knowledge & Responsibilities:

Essential Duties and Responsibilities include the following:

• Maintains security posture of the College’s ERP and associated systems in accordance with the NC IIPS Information Security Manual requirements.
• Develop and maintain processes to insure college compliance with federal, state, and other applicable information security policies.
• Works with vendor(s) on ERP related hardware and software projects.
• Confer with divisions/departments on issues such as programming requests, access needs, security violations, and system access changes.
• Work with division and department leaders on issues related to implementation of new technology and automation.
• Understanding of software development cycles and software development tools.
• Monitor and maintain high levels of security for administrative computing systems.
• Stay current on product availability to meet institutional needs and propose new initiatives to meet identified needs
• General understanding of programming processes and ability to assist System Programmer in troubleshooting application processes.
• Manage and maintain the Information Technology Risk Assessment/Analysis program for the Administrative Computing services. 
• Maintains competency in emerging technologies related to the college's ERP systems.
• Oversee subordinate activities
• Plan, manage, document, and implement the introduction of new automation into the network environment while working with other division(s)/department(s) desiring the new features/capabilities.
• Generate and update internal guidelines related to Administrative Computing services, configuration and management.
• Review ERP system performance reports.
• Develop and maintain ERP system installation and maintenance procedures.
• Insure continuity binder(s) related to each server system are maintained.
• Responds to afterhours support calls.
• Works closely with other outside agencies for technical support.
• Insures daily monitoring and checks of the ERP environment are completed.
• Performs other duties as assigned.

 
Supervisory Responsibilities:  Directly supervises more than two but less than 10 employees. 

Additional Information:

Language Skills                                                 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.   
• Ability to speak effectively before groups of customers or employees of organization.

 
Mathematical Skills                                                      

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 
Reasoning Ability                                              

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.

 
Computer Skills                                                
To perform this job successfully, an individual should be proficient in Microsoft Office applications, Microsoft Windows Server operating systems, Active Directory, UNIX/Solaris, Ellucian Colleague, programming/scripting and database experience.

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, the ability to adjust focus, and the ability to distinguish color.
 
Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.