Technology Support Technician
Employer
Job Location
Public Safety Education Campus
321 Chapanoke Road
Raleigh, NC 27603
Salary/Grade
Benefits
Job Category
- Technical/Paraprofessional
Application Period
Closes: Monday, July 12, 2021
Target Start Date
Expected Work Hours
Reports to
Employment Type
Minimum Qualifications
Requirements:
Associate's degree
Two years of work experience in a help desk environment or supporting a Learning Management System (LMS)
Preferred Qualifications
Preferences:
Bachelor's degree in Instructional Technology or related field
Experience with administering an online learning management system
Experience with Moodle
Experience with webinars and other technology integration programs
Position Description
This position is responsible for supporting the Workforce Continuing Education (WCE) Learning Management System (LMS). This includes providing faculty, staff, and students with technical assistance on the LMS and online course support, as well as monitoring the LMS and associated programs to ensure continued access for faculty, staff, and students.
Responsibilities and Duties (*Essential Functions)
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
*Provides technical support to faculty, staff, and students in accessing and utilizing the tools within the LMS
*Assists faculty with the back-up and restore processes for online courses
*Creates technical software user guides for instructor use
Monitors enrollment, course, and student logs to ensure LMS is functioning properly; escalates issues to appropriate personnel for resolution
Maintains Workforce Continuing Education Online Course Support page
Creates monthly Workforce Continuing Education Distance Learning Newsletter
Knowledge, Skills & Abilities:
Intermediate proficiency with Microsoft Office
Strong computer skills
Proficiency with Moodle
Strong communication, organizational, and computer skills
Ability to manage multiple tasks
Ability to work a flexible schedule that may include evening assignments
How to Apply
Interested candidates must apply online through the following link: Technology Support Technician