PRIMARY PURPOSE OF POSITION:

Provide exceptional customer service and support to incoming and current students regarding admission, residency, career services, and financial aid assistance.

ESSENTIAL JOB DUTIES:

Career Services

• Maintain Career Services Website and resources
• Generate Career Services email newsletter for students
• Assist students with career related needs such as writing resumes/cover letters, interview and soft skills
• Provide class presentations on career readiness (resume writing, interviewing, soft skills, etc.)
• Assist the Division of Instruction with planning and organizing annual job fair coordinating employers and campus resources
• Assist with career assessments and inventories 

Student Services

• Adhere to full compliance with the FERPA act
• Maintain highest degree of confidentiality and integrity with records.
• Provide customer service to potential applicants and students to include admission, financial aid and residency assistance 
• Process student withdrawals
• Monitor website “help” chat, respond to Enrollment Management help email request, answer/transfer incoming Student Services calls as coordinated in the college phone system 
• Schedule, administer, and proctor all EdReady placement testing
• Receive and process Career & College Promise (CCP) and Haywood Early College applications, transcripts, & test scores; assist with CCP registration as directed by the HS Programs Coordinator
• Process Professional Crafts applications, interview approvals, and send correspondence to applicants
• Assist with backup of incoming phone calls, face-to-face visitors as needed.
• Miscellaneous tasks: serve on college committees; maintain professional appearance and behavior in accordance with Employee Code of Conduct Policy and Procedures.
• May operate college-owned vehicles.
• Other duties as assigned by Director of Enrollment Management and/or Vice President of Student Services.

Additional responsibilities

• Adhere to Haywood Community College’s Core Values
• Maintain integrity of the department through accountability and ethical behavior by protecting the confidentiality of student records in compliance with local, state, and federal guidelines. 
• Create an employee and a student-centered environment
• Work toward operational excellence; continuous improvement of processes
• Proactively identify problems, create innovative solutions and take charge of projects assigned
• Implement innovative strategies to meet the needs of the College community
• Interact with co-workers and perform tasks at the highest level of integrity
• Work cooperatively and communicate effectively with faculty, staff, students and the community
• Promote and support Haywood Community College’s mission, vision and values
• Implement a team approach in the performance of tasks; work with others to analyze a situation, establish priorities and apply resources for solving a problem or accomplishing a task
• Accept responsibility for job performance and assigned tasks; exhibit individual behaviors that support the official goals and objectives for this position, the college and the Enrollment Management department
• Approach problems as a learning opportunity and implement strategies to reduce problems
• Maximize resources to process information; acquire, evaluate, organize, manage, interpret, and communicate information to coworkers, faculty, staff and students
• Exhibit flexibility and receptivity to changing technologies, methods, processes, work environments and organizational structure and practices