Student Services Coordinator

SALARY:$40,500.00 - $45,000.00 Annually

DIVISION:Instruction

DEPARTMENT:Havelock Campus

OPENING DATE:10/07/21

CLOSING DATE:10/29/21 05:00 PM

OCCUPATIONAL SUMMARY:

The Student Services Coordinator provides advising services to new and returning students in areas pertaining but not limited to graduation and transfer requirements, careers and career goals, outreach and recruitment, and student progress. Student populations may include military, Career and College Promise, Early College East, adult, and traditional students. This position also provides guidance and mentoring to optimize the student experience, improve student retention and success, and assist the College in achieving its mission and vision of service to the community.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides academic advising to new and returning students to include transcript review, registration, and other admissions related duties
• Participates in cross-training activities for advising and other areas of service in the First Stop
• Admits, administers, and proctors exams for qualified personnel in accordance with policies and procedures of the National Testing Center, Marine Corps Air Station – Cherry Point, and Craven Community College
• Collaborates with Veteran’s Affairs, Career and College Promise, and financial aid staff to ensure eligibility requirements are met
• Receives and processes documentation for MyCAA and Tuition Assistance benefits
• Meets with students regularly for advising, long-range planning, career assessments, and student well-being
• Conducts needs assessments (social, emotional, financial, etc.) and directs students to appropriate resources to ensure whole student success
• Collaborates with internal and external stakeholders and seeks new and innovative opportunities to facilitate student recruitment and retention efforts
• Collaborates with internal and external stakeholders to evaluate student recruitment and retention efforts in the pursuit of constant improvement
• Develops and maintains collaborations with external partners such as Havelock High School, MCAS Cherry Point, etc.
• Maintains documentation of all student contact in Colleague, AVISO, and other school-sanctioned databases to alert other advisors of the outcomes of student meetings
• Maintains currency with all educational offerings in liberal arts and university transfer, career programs, workforce development, etc. to effectively match student needs and abilities with program and career opportunities
• Collaborates with New Bern student services to ensure seamless student experience across locations
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

MINIMUM QUALIFICATIONS:

Bachelor's degree in a related field from a regionally accredited institution of higher learning.

Two (2) years’ experience in academic advising, career development or other related function within higher education.

Valid NC Driver's License

Eligibility for MCAS Cherry Point Access

Preferred:
Master’s degree from a regionally accredited institution of higher learning.

Experience using Colleague.

Experience within the North Carolina Community College System.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge

• Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations
• Knowledge of advising practices and principles
• Knowledge of transfer requirements and articulation agreements
• Knowledge of career planning principles and practices
• Knowledge of academic assessment
• Knowledge of college policies and procedures, academic requirements, campus resources, student life, and student support services
• Knowledge of customer service principles

 
Skills

• Strong organizational, problem-solving and time management skills
• Interpersonal skills with proven ability to work in a team environment
• Demonstrates proficiency in a variety of Windows-based computer programs relative to performing responsibilities, including Microsoft Word Excel, and PowerPoint
• Demonstrates professional behavior that supports team efforts and enhances team behavior, performance, and productivity

 
 
Abilities

• Ability to analyze course prerequisites, certification, curriculum, graduation requirements and evaluate student transcripts or records
• Ability to exercise sound judgment in making critical decisions
• Ability to develop objectives, evaluate effectiveness and assess needs
• Ability to develop and facilitate information and registration sessions
• Ability to communicate effectively in both oral and written form
• Ability to handle confidential information with absolute discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

APPLICATIONS MAY BE FILED ONLINE AT:
https://www.schooljobs.com/careers/cravencc/jobs/3262986/student-services-coordinator

800 College Court
New Bern, NC 28562
252-638-7335

hr@cravencc.edu

Position #2021-00100
STUDENT SERVICES COORDINATOR
KB