This position has responsibility for all IT-related purchases and management of hardware inventory and software licenses across all College campuses.

 Responsibilities and Duties (*Essential Functions):

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  

*Acquires and maintains understanding of technology trends, market forces, cost trends and supplier technology road maps.
 
*Administers the sourcing and purchasing of IT hardware and software including servers, end user devices, computer labs, software, and related supplies for the College.
 
*Determines appropriate IT hardware needs for classrooms, labs, faculty, and staff including the evaluation, selection, and procurement of new standard models.
 
*Develops appropriate processes for capturing and maintaining IT hardware inventory including servers, laptops, desktops, audiovisual, and related equipment using automated software tools including Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Mobile Device Management (MDM), and other IT-specific inventory applications.
 
*Establishes and maintains centralized end user device replacement lifecycles including desktops, laptops, tablets, audiovisual equipment, and mobile devices, such as cellular phones.
 
*Researches and proposes strategies to reduce costs, improve supply logistics, and determine optimal inventory levels.
 
*Develops and socializes processes for the distribution and return of employee assigned devices, such as laptops, tablets, cellular phones, etc.
 
*Recruits, interviews, hires, trains, and directs the work of ITS procurement and inventory management staff.
 
*Develops, evaluates, and negotiates Requests for Information (RFIs), RFQs, and Requests for Proposals (RFPs) for IT-related hardware and software.
 
*Researches industry best practices to ensure appropriate products and standards are implemented for maintaining, delivering, and tracking of software licenses for all educational and departmental needs.
 
*Develops procedures for maintaining accurate licenses for operating system and application software used by the College, including annual inventory compliance.
 
*Monitors quality of goods by reviewing costs, schedules, timeliness of delivery, and conformance to specifications.
 
*Oversees purchasing logs and records to ensure accuracy and follow through.
 
*Oversees daily activities associated with IT procurement, including requests for proposals, cost and price analysis, procurement audits, and other contract administration activities in accordance with state and College guidelines.

Ensures appropriate knowledge of trends, pricing, vendors, and delivery conditions to anticipate availability of IT-related hardware, software, and materials to support the demands of the College. 
 
Develops collaborative relationships with college departments in identifying requirements for purchasing of IT related equipment and software.
 
Leads the development of a vendor management strategy to deliver sound, strategic sourcing methodology and practices that yields savings for the College and meets customer needs.
 
Responds to emergency situations as needed, during and after normal business hours, to identify, assess, and mitigate critical procurement and inventory issues.
 
Completes an annual applied benchmark project on an individual or group basis as required.

Knowledge, Skills, and Abilities 
 
Understands and supports the State of North Carolina and Wake Technical Community College purchasing guidelines. 
 
Strong leadership skills and ability to work effectively with college leaders and IT engineering, operations, and support staffs.
 
Commitment for delivering superior customer service with a team-oriented management style.
 
Strong time management skills with demonstrated ability to multi-task and set priorities within tight timelines.

Detail oriented with the ability to maintain a high degree of accuracy and consistency in a fast-paced environment.

Excellent written and verbal communication skills.

Skilled in organizing resources and establishing priorities with minimal supervision.