GENERAL JOB DESCRIPTION: The Accounts Receivable Specialist reports to the Director of Financial Services. The Accounts Receivable Specialist is primarily responsible for maintaining AR records, maintaining various student reports and payments, performs regular reconciliation and disbursement of payments, receiving student payments on account.  The Accounts Receivable Specialist is also responsible for the maintenance and updates of the Debt-Set Off files, and the third-party collection agency files. 

DUTIES:

• Provides guidance to the AR Technician in all AR activity, especially in processing student registrations by collecting tuition & fees, third party billing and collections, and processing financial aid awards through the voucher system.
• Transports deposits to the bank when needed. 
• Records student charges to accounts receivable, prints account receivable reports and monthly statements, and verifies the accuracy of any transactions.
• Monitors financial aid postings to student accounts.
• Manages student lock inventory.
• Serves as point of contact for registration areas in resolving registration differences.
• Assists in generating invoices for third party billing and monthly reconciliations of outstanding invoices with assistance of the AR Technician which includes:  TAA, WIA funds, or other grant funding.
• Responsible for maintaining student aged receivables and performs related collection efforts.
• Responsible for preparing, processing, and issuing student 1098T’s.
• Assists the AR Technician with Nelnet payment plans as needed.
• Processes Title IV returns.
• Processes student and financial aid refunds in a timely manner. 
• Maintains working knowledge of federal and state laws related to Accounts Receivable.
• Serves as point of contact with third party collection agencies by coordinating past due collections and updating the debt-set-off electronic file for submission.
• Reports uncollectible accounts to the N. C. Department of Revenue Debt Set Off Unit, the Attorney General’s Office, and collection agency.
• Balances the student’s account to determine whether a refund is due, or a debt is owed prior to the release of any checks to the students.
• Researches any issues or discrepancies in student’s accounts to provide a timely resolution.
• Provides excellent customer service to internal and external customers.
• Works well with other departments such as Student Services or Financial Aid to ensure that any student issues are resolved in a timely manner. 
• Exercises attention to detail to minimize errors.

COLLEGE REQUIREMENTS OF ALL EMPLOYEES:

• Demonstrated excellence in written, oral, and interpersonal communication skills. 
• Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
• An understanding of and commitment to the comprehensive community college philosophy and mission.
• Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
• Acts as a team player when working with any and all employees of the College.
• Serves on institutional committees as appointed by the President.
• Performs other duties and responsibilities as needed.
• Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures. Promote good safety habits and be compliant with OSHA safety regulations. Randolph Community College conducts a background check and drug screening on all full-time new hires.
• Randolph Community College conducts a background check and drug screening on all full-time new hires.