Provide management and oversight of staff and office operations within the Call Centers, Information /Triage desk, and New Student Orientation room.

Provide on-going training for staff assigned to the new student orientation room and triage desk which directly impacts student success and retention.

Develop, set, and measure performance goals for staff and the department.

Develop metrics and track performance of the department metrics.

Serve on hiring committees, select applicants, recommend new hires and train new staff.

Evaluate staff members and make recommendations for improvement.

Assist with the coordination of yearly graduation activities.

Provide regular reports to administration regarding student satisfaction and customer services, departmental productivity, and issue management.

Receive and resolve student complaints.

Work collaboratively with managers within Student Services to provide effective functional training to all customer service staff members.

Compose and type routine office correspondence, memoranda, and statistical reports.

Perform related duties as assigned.