~ANTICIPATED VACANCY~

The mission of the North Carolina Community College System (NCCCS) is to open the door to high-quality, accessible educational opportunities that minimize barriers to post-secondary education, maximize student success, develop a globally and multi-culturally competent workforce, and improve the lives and well-being of individuals by providing:

• Education, training and retraining for the workforce including basic skills and literacy education, occupational and pre-baccalaureate programs.
• Support for economic development through services to and in partnership with business and industry and in collaboration with the University of North Carolina System and private colleges and universities.
• Services to communities and individuals which improve the quality of life.

The NCCCS is comprised of 58 community colleges serving 100 North Carolina counties and supported by the System Office located in Raleigh, NC. This position performs systems analysis, contributes to the development of new and maintenance of existing data warehouse processes, develops interfaces and communication methods between software components using application programming interfaces (API), writes supporting documentation, and provides ongoing technical support for Enterprise Information and Technology systems deployed across the North Carolina Community Colleges System (NCCCS).

This position analyzes, plans, and designs enterprise application solutions for the North Carolina Community College System.  This work includes:

• Examining current and forecasted business and technology requirements.
• Identifying gaps.
• Delivering validated workflow diagrams and process maps.
• Measuring solution impact on stakeholder operations.

Successful candidates are experienced facilitators with proven ability to create collaboration between business owners, information technology development teams, and organizational stakeholders to align business processes and technology to achieve strategic goals.  The ability to organize enterprise resource planning processes through a systematic approach to reduce errors and waste, maintain timelines, stay on budget and align business and technology to produce quality results is critical. Strong functional, service, technical, and project framework skills are required.

KNOWLEDGE/SKILLS/AND ABILITIES:

• Functional Expert for Continuing Education systems.
• Functional expert working for change and improvement, helping the North Carolina Community College System reach strategic goals through continual, successful technology improvements.
• Strong problem-solving and analytical skills, communication and interpersonal skills ability to focus with close attention to detail
• A broad understanding of community college and System Office business and services delivered.
• Create graphical workflows making solutions for complex problems relatable and understandable 
• Ability to identify opportunities to solve business problems and improve processes.
• Oversee implementation, coordinating tests and observing initiation of enterprise applications to validate performance
• Coordinate tests and observe initiation of enterprise applications to validate performance
• Develop training material and documentation and deliver training for Continuing Education systems.

PREFERENCES:

• Colleague/Banner ERP experience
• Agile/Scrum methodology experience.