DEFINITION

To provide exceptional custodial operations for the Center and build a recognized, world-class guest experience.  

SUPERVISION RECEIVED AND EXERCISED

Receives direct supervision from the Guest Experience Coordinator and works in coordination with Hospitality Coordinator

Exercises no supervision

Duties & Responsibilities (Essential Functions)

ESSENTIAL FUNCTIONS 

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Event Services

• Operate all cleaning equipment as required, to include; mopping, sweeping, vacuuming, waxing and buffing floors, leaf blowing, power washing, etc
• Clean all areas of the Wilson Center to include; lobbies, restrooms, performance hall, hallways, backstage dressing rooms, administrative offices, elevators
• Wash windows, doors, mirrors and polish furniture.
• Dust woodwork, furniture, and other articles.
• Collect and dispose of food and beverage waste both front and back of house
• Clean and supply restrooms.
• Observe and report hazardous conditions.
• Operate cleaning equipment as required.
• Utilize appropriate cleaners for specific projects
• Clean overhead vents and air filters.
• Maintain a positive working relationship with faculty, supervisors, staff, co-workers, and students.
• Perform other related duties and responsibilities as assigned

Administrative Services

• Perform special and regular deep cleaning projects on non-event days to include; power washing, fabric shampooing, polishing furniture, etc.

Qualifications

QUALIFICATIONS:

Knowledge of:

• Some knowledge of building cleaning practices, supplies and equipment. 
• Customer Service best practices

Ability To:

• Work weekends and/or evening hours as required.
• Wear the regulation, provided uniform during service hours.
• Use cleaning equipment and supplies economically and efficiently
• Embody and demonstrate exceptional customer service skills, even in stressful and/or demanding situations.
• Establish and maintain effective working relationships with those contacted in the course of work including artists, agents, rental clients, donors, high profile clients and guests, volunteers, students, college faculty and staff, and the general public.
• Understand and follow oral and written instructions.
• Communicate clearly both orally and in writing.
• Maintain accurate records.
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Examining incoming equipment, materials and supplies
  5. Operating assigned equipment 
  6. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Walking, standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Lifting, stooping, climbing, bending, or carrying heavy materials up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Working in a fast-paced environment
  3. Answering questions
  4. Reviewing alternatives and making choices
  5. Responding to questions
  6. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

High School Diploma or 5 years of experience in related field 

Minimum Experience:

3 years in custodial and/or 3 years in customer service in physically active industry

Preferred Education/Training, Experience, Skills:

Any combination of all minimum education and experience listed above

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.  

• Work weekends and/or evening/3rd shift   hours as required.