This is the third level in the Information Technology Series. Incumbents are responsible for providing expert enterprise network and infrastructure planning, configuration, installation, maintenance, troubleshooting and security. Determine future network and infrastructure system requirements; design and review internal and external network and infrastructure requirements to support the needs of the college.

EXAMPLE OF DUTIES:

1. Provides expert technical support for systems that affect the entire College, such as, switches, routers, firewalls, LAN, WAN, MAN, WLAN, enterprise resource planning systems, student and employee account provisioning systems, and other operating systems; work may involve managing user accounts, processing access requests, providing security clearances, and performing related tasks to support College operations 
2. Performs hardware and software maintenance on systems and system components to ensure operational efficiency, and data integrity and security; work may involve updating and installing patches for operating systems; upgrading software packages; and testing and evaluating system performance 
3. Supports College and other department operations by identifying and troubleshooting technical problems related to networks, servers, desktops, operating systems, programs, and application software systems; writing and implementing scripts; providing helpdesk support; and managing backups and scheduling department jobs 
4. Coordinates with internal departments and external agencies, including vendors, to facilitate IT operations, communicate and gather information, and ensure compliance with service agreements, contracts, laws, regulations, and other procedures and requirements 
5. Prepares and maintains operational records, reports, forms, and related information 
6. Performs other duties of a similar nature or level.