The Part-time College Contact Center Agent position will assist current and prospective students with enrollment procedures and services, general financial aid support, student records support, the NC residency determination process, and other related information technology support. The College Contact Center position reports to the Director, Recruitment & Admissions.

Essential Job Functions:

● Provide exceptional customer service by phone, text, chat, email, and other means to support the college community

● Maintain current knowledge of enrollment services: admissions application processes, financial aid, student records and recordkeeping, and academic and continuing education opportunities at the College

● Provide technical support to complete admissions applications, NC residency process, and financial aid documents along with other processes related to admissions, including making appropriate referrals to College departments from admissions inquiries

● Communicate with students through targeted stages of the enrollment cycle

● Maintain prospective student information and case notes to provide a supported student experience

● Support enrollment services team projects and outreach campaigns

● Maintain confidentiality and compliance with FERPA regulations, carefully monitoring student records at the workstation for security, accuracy, and properly store all student records in compliance with state and federal law

● Participate in professional development appropriate to the functions of the position and professional interests

● Maintains high level of sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds

● Performs other duties as assigned that achieve the mission and initiatives of the college

● Supports the mission, vision, and values of the College and attends College events and meetings