In support of the SBC, the Assistant will provide administrative/clerical operational support, programmatic planning and coordination, and client counseling which supplements that of the Director of the SBC, to whom the Assistant directly reports.

ESSENTIAL JOB FUNCTIONS:

• Staff the front desk during normal business hours in a punctual manner
• Greet and aid visitors/walk-ins.
• Answer the front desk telephone/take messages.
• Schedule client appointments in coordination with the Director
• Assist the Director in responding to electronic Requests for Counseling (eRFC) within no more than three business days per the SBCN Operations Manual
• Set up guest counseling sessions by subject matter experts (SME) and secure consultation notes prior to SME payment.
• Become proficient with Center IC [the SBCN Client Management System (CMS)]
• Assist the Director with developing, scheduling, and administering required “Core” as well as additional innovative seminars/webinars/workshops/training events that build the skills of business owners.
• Manage all aspects of seminar documentation per SBCN guidelines, including but not limited to:
  • Creating seminars in Center IC
  • Creating physical seminar folders
  • Distributing contracts, including Instructor Contracts, Professional Services Agreements, Memoranda for File stating that the session was presented gratis, and Conflict of Interest and Confidentiality Agreements, for signatures.
  • Submitting invoices to Business Office for payment
  • Verifying that seminars comply with SBCN requirements.
  • Digitizing files in Microsoft Teams
• Promote training events by crafting flyers and other marketing materials.
• Gather information to prepare the Director for confidential business counseling sessions.
• At the request of and under the supervision of the Director, perform confidential business counseling in such key areas as entity selection, licensing, business plan preparation and evaluation, financial analysis, access to capital, grants, basic bookkeeping, and marketing for clients starting a new business or expanding an existing one.
• Provide technical assistance to clients as needed.
• Network with the SBC’s Advisory Board, local business owners, colleagues, external partners (e.g., Stanly County Economic Development Commission, City of Albemarle Economic Development Commission, Stanly County Chamber of Commerce, other municipal agencies, etc.), and the citizens of Stanly County to identify and fill needs of small businesses throughout the entire county (SBC “service area”)
• Assist with community and campus outreach to increase awareness of the existence and resources of the SBC and to recruit aspiring entrepreneurs and existing small business owners to become SBC clients.
• Send Constant Contact update email to the mailing list monthly (or more often as needed)
• Maintain SBC social media accounts with regular postings.
• Update the SBC webpage with client Success Stories and other relevant content in conjunction with the Director and the College’s Marketing Department

OTHER DUTIES:

• Work as a team with the Director
• Become familiar with the SBCN Operations Manual
• Maintain strict client confidentiality.
• Exhibit professional decorum in appearance and etiquette at all times.
• Possess problem-solving skills so as to be able to assist all clients to some degree.
• Help keep the SBC facilities in clean, neat, and orderly fashion.
• Schedule conference room use by third-party groups with permission of the Director.
• Help the Director monitor budget expenditures in order to submit accurate mid-year (Form SBCN-B1) and annual reports to the SBCN State Director
• Send economic impact surveys to clients when instructed to do so by the Director.
• Aid the Director with submission of the Economic Impact Review to the Regional Director
• Handle e-Procurement requests by the Director
• Become a Stanly County Chamber of Commerce Ambassador
• Organize and maintain the SBC Resource Center, including ensuring resources that have been checked out are returned in a timely manner.
• Process monthly cleaning service invoice for payment
• Ability to work occasional evening hours, primarily as a seminar facilitator.

GENERAL COLLEGE DUTIES:

• Maintain a collaborative working relationship with college faculty, staff, and students as well as local businesses.
• Perform all other duties as assigned.
• Due to SBC being a customer-facing office, this position does not offer the option to work remotely.

JOB TRAINING:

Required Position Training to be completed in the first year of hire:

• Annual:
  • 30 hours of approved professional development, including 8 hours of diversity, equity, and inclusion (DEI)
• To be completed within the first year of hire:
  • Center IC
  • ProfitCents
  • Onboarding
  • Convocation
  • College Policies and Procedures
  • Canvas
  • Self-Service
  • School Dude
  • SCC Mandatory Training modules