Knowledge, Skills and Abilities

1. An affinity for organization, accuracy and efficiency in a fast-paced environment.

2. Excellent interpersonal skills, organizational skills, customer service skills, attention to detail, effective oral and written correspondence, and public relation skills.

3. Experience with college student information systems, specifically Colleague, Banner or Datatel.

4. Proficiently use Microsoft Office Suite.

5. Excellent interpersonal skills, organizational skills, attention to detail, effective oral and written correspondence, and public relations skills.

6. Ability to work with a diverse student population.

7. Understanding of the mission, goals, and objectives of a community college.

Essential Functions

The Transcript Evaluator is responsible for coordinating a comprehensive system of transcript evaluation for students transferring to Durham Tech. The Transcript Evaluator determines a student’s eligibility for transferable credit through the examination of external transcripts.

Job Duties

1. Serve as a college expert on information regarding the transferability of external courses and their equivalents at Durham Technical Community College.
2. Evaluate incoming external transcripts (transcripts originating from other high schools, colleges, and universities, domestic or international) to determine and officially record equivalent transfer credit in accordance with Durham Technical Community College’s, Southern Association of Colleges and Schools, and Department of Education’s policies and regulations.
3. Determine if external transcripts originate from accredited high schools, colleges, and universities, domestic or international.
4. Ensure that transfer credit is accurately, and completely recorded in the student information system (Colleague) to support degree audit and advising.
5. Ensure proper security for Durham Tech’s student educational records in accordance with the Family Educational Rights and Privacy Act (FERPA), state law, NC Community College System regulations, and college policies and procedures.
6. Utilize, re-design, and implement processes to scan, document images, and automate transcript evaluation tasks in Colleague, Durham Tech’s student information system.
7. Maintain current knowledge and communication with external liaisons at high schools, colleges, and universities to stay up to date on course descriptions, number systems, and other information necessary to provide accurate transcript assessment.
8. Maintain current knowledge and communication with the curriculum deans, program directors, division heads, college advisors, and other college personnel to stay up to date on Durham Tech’s course descriptions, pre-requisites, course number systems, and other advising or course information necessary to provide accurate external transcript assessment.
9. Participate and maintain current knowledge via ongoing professional development for transcript evaluation functions in Colleague and other technical support concerns.
10. Manage student and advisor electronic, and written correspondence with specific regard to transcript evaluation and transfer credit activities.
11. Provide support to students or advisors who have questions or concerns about transcript evaluation.
12. Develop and maintain a college manual with written procedures on the receipt, evaluation, and recording of external transcripts.
13. Provide summaries and reports of transcript evaluation statuses and track the effectiveness of the evaluation processes.
14. Review current awarding setup to ensure courses (non-credit and transfer) properly appear on a student record when awarded and report any discrepancies/concerns.
15. Serve as backup for all other Admissions, Registration, and Records office functions including, but not limited to printing internal student transcripts as needed, entering and processing graduation applications, and assisting with grades or class rosters.
16. Provide reception coverage in the Admissions, Registration, and Records office when necessary.
17. Support registration and graduation ceremony activities.
18. Participate as part of the unit’s team in planning and decision-making for the Admissions, Registration, and Records office.
19. Create and manage databases, spreadsheets, queries, and electronic communication that support the operations of the department and transcript evaluation processes.
20. Create a positive relationship with visitors and ensure the interaction is welcoming, efficient, and a satisfying experience. Participate as part of the unit’s team in planning and decision-making for the Admissions, Registration, and Records and other Student Development and Support offices;
21. Become knowledgeable of college policies, workflows/procedures, and be able to support other areas of the college;
22. Assist in the daily operations of the office, as necessary, including front desk customer service, answering telephones, mailings, data entry and retrieval, and file organization;
23. Be an integral part of the registration team for both credit and non-credit courses during high volume admissions and enrollment times, including serving as administrative support to other offices;
24. Additional duties shall include other appropriate activities as assigned by the Assistant Deans, Dean, Vice President, and/or the President.