Southeastern Community College’s Child Care Resource and Referral program is a grant funded initiative that serves as the Lead CCR&R Agency serving seven counties including Bladen, Brunswick, Columbus, Duplin, New Hanover, Pender, and Sampson. This position is designed to build and sustain a localized system of technical assistance and professional development that supports FCC educators, where connections and collaborations with peer mentors and other professional agencies and organizations supporting FCC is valued and embedded in a diverse, equitable and inclusive service delivery model driven by identified FCC needs.  

Essential Duties and Responsibilities:

• Lead and support work in the region with FCC operators.
• Intentionally provide collaboration and networking opportunities where operators share and provide feedback on the service delivery model.
• Provide technical assistance.
• Provide professional development.
• Provide FCC PD and TA in multiple modalities to meet FCC operator needs.
• Connect and collaborate with other CCR&R staff as well as peer mentors to create a multi-level relationship based, culturally and linguistically responsive support system.
• Ensure equitable access to technical assistance and professional development opportunities that support FCC individual needs in their regions.
• Provide a flexible schedule to accommodate TA & PD needs of FCC operators outside of their business day.
• Work with Project Manager and Anchors to identify potential peer mentors and collaborate with them for individualized FCC support for operators (paired meetings, TA, etc.).
• Identify, support and prioritize TA for FCC Start–Up.
• Collaborate with lead agency management and the FCC Project management team to develop a regional team (Regional FCC Consultant, lead or local CCR&R staff, and peer mentors).
• Schedule and conduct quarterly regional team meetings.
• Schedule check in meetings with FCC mentors or participate in Peer Mentor professional learning communities if scheduled by Project Manager or Management Team Anchors.
• Schedule and conduct quarterly collaboration and networking opportunities with local FCC operators in their service area.
• Share with Project Manager, Management Team Anchors and Agency Supervisor regional team feedback, successes, concerns, local trends, etc.
• Support research, study, or survey opportunities through the project or other NC collaborative partners as identified by the Project Manager.
• Support TA and PD skill building opportunities for themselves and regional team members, as identified.
• Document work activities and submit required reports and data to Agency Supervisor Project Manager and Management Team Anchors.
• Provide feedback from regional activities to inform continued work to support FC operators.
• Attend statewide FCC team meetings, trainings, events as required by Project Manager in coordination with Agency Supervisor.
• Attend agency meetings, trainings, events as required by Agency Supervisor in collaboration with Project Manager.
• Support both the Agency and the Statewide FCC Project as identified in the Scope of Work.
• Other duties as assigned to fulfill contractual requirements.
• Collaborate and participate in SCC’s activities and events.

Skills and Abilities:

• Effective oral and written communication skills with internal and external clients
• Technology experience: knowledge of Excel, Access, Word, PowerPoint, web-based meeting/training/data collection platforms, etc. with ability to adapt to master new programs.
• Lead collaborative teams effectively.
• Demonstrate and actively pursue additional learning opportunities related to diversity, equity, and inclusion.
• Build rapport with FCC ECE collaborators.
• Attention to detail with ability to maintain accurate documentation of activities.
• Ability to manage work and meet required deadlines.
• Ability to prioritize work to balance duties.
• Working knowledge of NC CCR&R System

Competencies:

An individual should demonstrate the following competencies to perform the essential functions of this position:

• Problem solving – the individual identifies and resolves problems in a confidential and timely manner and gathers and analyzes information skillfully.
• Interpersonal skills – the individual maintains confidentiality, remains open to others’ ideas, exhibits willingness to try new things and collaborates well with a team that values diversity. 
• Oral Communication – the individual speaks clearly and persuasively in all situations, demonstrates presentation skills when providing information in meetings.
• Written Communication – the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Planning/Organizing – the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality Control – the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
• Adaptability – the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
• Dependability – the individual consistently completes work assigned, meets deadlines, follows instructions, responds to supervision, and solicits feedback to improve performance.
• Safety and Security – the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Working Conditions:

Work is performed in an environment with electronic device visual displays. Working flexible hours may be required to meet reporting deadlines. The noise level is usually moderate.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. 

Special Working Requirements:

• An automobile at your disposal; a valid, non-suspended driver’s license and a current automobile liability policy with continuous coverage.  Reasonable accommodation may be made at the agency’s discretion.
• Must be able to manipulate and operate office supplies and equipment.  Reasonable accommodation may be made to enable individuals with disabilities to perform their essential responsibilities.
• Travel will be required to include regional, some statewide and limited nationally, as appropriate.
• Requires the need for flexible schedule to meet deadlines and/or address learner needs, including night and/or weekend work.
• Flexible work arrangements.  May work in shared space or from a home office with internet connectivity.  If working from a home office, ensure that space and equipment used is conducive to work productivity and performance.