Director, Online Student Experience (Remote Position)
Employer
Salary/Grade
Benefits
Job Category
- Professional
Application Period
Closes: Wednesday, November 1, 2023
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
Candidate Profile
High-quality applicants will demonstrate the following knowledge, skills, and attributes:
- Extensive experience working one-on-one with students in an educational setting
- High-level understanding of the range of pathways for students within a community college setting
- Experience collaborating with internal and external stakeholders
- Experience successfully managing large-scale projects
- Experience using student success technology platforms (i.e., Starfish) to support students
- Strong technology skills including the navigation and use of shared documents, video conferencing platforms, email, and learning management systems
- Strong record of inclusive leadership and equity-minded decision making
- Understanding of and ability to apply research-based practices in online student success and retention strategies
- Experience utilizing data to determine areas of success and opportunities for improvement
Minimum Qualifications
- Master’s degree from a regionally accredited institution
- Experience coaching, advising, or mentoring online students in an education setting
- Experience with project management and assessment
Preferred Qualifications
- Supervisory experience
- Experience coaching, advising, or mentoring online students in a community college setting
- Experience with Starfish, Moodle, Zoom and Google platforms
Position Description
The Director, Online Student Experience leads the onboarding and support of Davidson-Davie Online program students. This position is responsible for collaborating across campus departments to provide personalized, engaging, and relationship-focused support to online-only students. The Director advises, coaches, and guides online students from enrollment to completion along online pathways that prepare students for continued career and life success. The Director serves as a key leader who champions online access and equity and identifies ways the college can better support each online student. This position reports to the Senior Director, Institutional Effectiveness and Innovation. This is a fully remote position.
DDCC is an award-winning institution known for a commitment to excellence and student success. The DDCC community is dedicated to providing a high quality education designed to prepare students to live and work in an increasingly interconnected world. To this end, DDCC celebrates the value of a diverse faculty and staff and encourages applicants from diverse backgrounds to apply. DDCC faculty and staff are passionate about equity and our responsibility to work with each unique student to support them in successfully attaining their goals.
DDCC's benefits and other resources make it possible to excel both professionally and personally. We are a dynamic community that supports and celebrates the success of all of its members. The future is here!
Responsibilities
- Leads online learner support initiatives in collaboration with senior leadership
- Serves as the initial contact and onboarding navigator for online-only program students to support successful enrollment, completion of orientation, and registration during the onboarding process
- Collaborates with enrollment and marketing team to implement successful recruitment plan for online learners
- Serves as the academic advisor for Davidson-Davie Online students
- Supports students by creating and implementing success plans and provides coaching for online learners throughout their experience at the college
- Monitors progress of online learners, implements relevant interventions and supports to promote successful credential completion, and celebrates accomplishments of online learners
- Collaborates with research staff to gather, interpret, and analyze data related to online learner success
- Analyzes college policies and practices to make recommendations to support and reduce barriers for online learners
- Implements accessible technology solutions that facilitate engagement and build community among online learners
- Engages in and facilitates campus professional learning on supporting online learners, in collaboration with campus partners, to increase capacity to support online student success
- Maintain high level of sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds
- Support the mission, vision, and values of the College and attends College events and meetings
- Performs other duties appropriate to the position that support the strategic direction of the college
- This is a fully remote position