Southern Wake Campus
9101 Fayetteville Road
Raleigh, NC 27603
Closes: Monday, October 12, 2020
Target Start Date
Expected Work Hours
At least 3 years' experience in Information Technologies, or another related area with experience supporting Office 365 applications
Associates Degree in an IT related field
At least 5 years' experience in Information Technologies, or another related area with experience supporting Office 365 applications in a higher education environment.
One or more Microsoft O365 Certifications such as Developer Associate, Modern Desktop Administrator Associate, Teamwork Administrator Associate, Fundamentals or Enterprise Administrator
ITIL Foundation Certification
This position will develop a roadmap and service delivery strategies for the suite of tools and applications within the Microsoft Office 365 landscape that support Wake Technical Community College's organizational vision.
Responsibilities and Duties (*Essential Functions)
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
*Identify, research, recommend, and implement Office 365 solutions and applications such as Teams, Flow, PowerApps, OneDrive, Forms, Bookings, SharePoint, etc.
*Serve as an ITS point of contact regarding new requests related to Microsoft applications and solutions to meet business needs
*Develop, maintain and update Office 365 governance documentation
*Provide second level support services to staff, faculty and students for complex, technical and configuration issues related to Office 365 applications
*Implement compliance and enforce ownership of applications and site content with stakeholders
*Develop and maintain scripts used to manage\support the Office 365 environment for multiple applications
*Partner with ITS and other workgroups for the integration and testing of applications that support Office 365 solutions
*Manage Office 365 security administration in collaboration with the Cybersecurity team
Stay current on Office 365 changes, updates and new Microsoft releases for Office 365 and related products
Provide system support and maintain uptime as defined within the IT acceptable standards
Define requirements and scope for project implementations
Ensure effective use of existing applications and deliver new solutions on time and with high quality
Perform application maintenance, e.g. system parameters, user permissions, etc.
Ensure compliance with license agreements and provide input into contract(s) for the College’s Microsoft Enterprise Agreement and other Microsoft applications
Provide training to ITS support staff on O365 applications in order to address HD calls; also provide needed training on O365 applications to end users in conjunction with project related implementations
Identify, research, recommend, and implement Microsoft applications outside of the Office 365 suite
Knowledge, Skills, and Abilities:
Project management experience implementing and maintaining Office 365 solutions that focus on workflow, document management, and content creation for web-focused business teams.
Knowledge of Microsoft SharePoint
Knowledge of Microsoft Security using Active Directory, Azure AD, and Office 365 Online groups
Knowledge of Windows Operating Systems, Microsoft SQL, Microsoft IIS, Microsoft Internet Explorer, and network concepts
Experience in the development of technical and user documentation
Basic scripting and development skills using PowerShell
Demonstrated focus on customer service skills and ability to communicate clearly and effectively to a wide variety of audiences
Ability to multi-task and set priorities within tight timelines and high client expectations
Strong analytical, project management, customer service, and team-oriented interpersonal skills
Critical thinking and problem determination skills
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers
Ability to identify deficient processes/procedures and assist in the development and implementation of solutions
Ability to maintain a high level of confidentiality