OneStop Student Service Specialist

OneStop Student Service Specialist


Brunswick Community College
50 College Road
Bolivia, NC 28422
Phone: 800-754-1050

Job Location

Bolivia. NC


Commensurate with experience



Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, May 9, 2024
Closes: Saturday, June 1, 2024

Target Start Date

Monday, June 3, 2024

Expected Work Hours

Full Time

Reports to

Tshya James-Mahon

Employment Type

Full Time with benefits

Minimum Qualifications

  • Associate degree from a regionally accredited institution. 
  • Two years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services (preferably student services.) 
  • Enjoy assisting students and providing awareness to the community all while striving to provide excellent customer service. 
  • Ability to take required initiative to solve problems. 
  • Strong organizational skills with attention to detail. 
  • Experience using technology including e-mail, word processing, spreadsheet, database, presentation software, and use of the Internet. 
  • Strong interpersonal skills to interact tactfully and courteously with students, faculty, staff, and the general public. 
  • Ability to collaborate with others and work as part of a team. 
  • Must be a “quick study” to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize. 
  • Demonstrate oral and written communication skills to interact with a wide range of diverse individuals.  
  • Flexible schedule required to meet department needs as some evening, weekends and extended hours may be required. 

Preferred Qualifications

Same as minimum

Position Description

General Function:  Under the supervision of the Director of Admissions, the One-Stop Student Service Specialist is cross-trained to serve most student service-related concerns in BCC’s One-Stop Student Service Center.  The One-Stop Student Service Specialist provides a full range of student support services and is knowledgeable of enrollment, registration, student records, student financial aid, Scholarship Programs, placement testing, college life, career services, on-line resources, and academic support services. The One-Stop Student Service Specialists also assists with college recruiting activities and Career and College Promise enrollment.  

Essential Duties and Responsibilities:

  • Assist students in the admissions/enrollment process by providing application completion assistance, information regarding academic placement testing, basic academic advising, basic financial aid assistance, registration assistance, on-line resources, Student Portal, and College E-mail instruction, tuition/fee payment instruction, and information on scholarship opportunities. 
  • Read, interpret, and communicate College policies and procedures. 
  • Provide on-going information to students, potential students, parents, and general public regarding policies, programs, and procedures. 
  • Remain current in knowledge of deadlines and general college policies/protocol that relate to financial aid, tuition payment, testing, orientation, class registration, add/drop and withdrawal from classes. 
  • Promote awareness of current scholarship programs.  
  • Promote the College’s communication systems such as the College’s Student Portal, Self-Service, AVISO, and social media sites. 
  • Assist with developing academic and individual action plans to retain students to graduation. 
  • Advise incoming and continuing students relative to Brunswick Guarantee Scholarship eligibility and annual renewal process. 
  • Collaborate with administrators, staff, and faculty to identify areas of improvements in procedures and communication. 
  • Assist with campus tours, recruiting and admission events, as well as new student orientation, financial literacy, and other programs as assigned. 
  • Provide appropriate referrals as required. 
  • Maintain records of students served and services provided. 
  • At all times, takes necessary steps and precautions to preserve confidentiality of protected information as per college policies and state and federal laws (FERPA, HIPPA). 
  • Assist students in co-curricular student development by providing information regarding Student Government, volunteer, ambassador, work study, club membership, and student life opportunities.   
  • Performs related duties as assigned. 

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