General Function:  Under the supervision of the Director of Admissions, the One-Stop Student Service Specialist is cross-trained to serve most student service-related concerns in BCC’s One-Stop Student Service Center.  The One-Stop Student Service Specialist provides a full range of student support services and is knowledgeable of enrollment, registration, student records, student financial aid, Scholarship Programs, placement testing, college life, career services, on-line resources, and academic support services. The One-Stop Student Service Specialists also assists with college recruiting activities and Career and College Promise enrollment.  

Essential Duties and Responsibilities:

• Assist students in the admissions/enrollment process by providing application completion assistance, information regarding academic placement testing, basic academic advising, basic financial aid assistance, registration assistance, on-line resources, Student Portal, and College E-mail instruction, tuition/fee payment instruction, and information on scholarship opportunities. 
• Read, interpret, and communicate College policies and procedures. 
• Provide on-going information to students, potential students, parents, and general public regarding policies, programs, and procedures. 
• Remain current in knowledge of deadlines and general college policies/protocol that relate to financial aid, tuition payment, testing, orientation, class registration, add/drop and withdrawal from classes. 
• Promote awareness of current scholarship programs.  
• Promote the College’s communication systems such as the College’s Student Portal, Self-Service, AVISO, and social media sites. 
• Assist with developing academic and individual action plans to retain students to graduation. 
• Advise incoming and continuing students relative to Brunswick Guarantee Scholarship eligibility and annual renewal process. 
• Collaborate with administrators, staff, and faculty to identify areas of improvements in procedures and communication. 
• Assist with campus tours, recruiting and admission events, as well as new student orientation, financial literacy, and other programs as assigned. 
• Provide appropriate referrals as required. 
• Maintain records of students served and services provided. 
• At all times, takes necessary steps and precautions to preserve confidentiality of protected information as per college policies and state and federal laws (FERPA, HIPPA). 
• Assist students in co-curricular student development by providing information regarding Student Government, volunteer, ambassador, work study, club membership, and student life opportunities.   
• Performs related duties as assigned.