Online Services Librarian - Req 6350

Online Services Librarian - Req 6350


Central Piedmont Community College
1201 Elizabeth Avenue
Charlotte, NC 28235
Phone: 704-330-2722

Job Location

Central Campus


L - $47,817 - $60,415


State Health Plan

Job Category

  • Professional

Application Period

Opens: Friday, May 12, 2023
Closes: Monday, June 12, 2023

Target Start Date

Friday, May 12, 2023

Expected Work Hours

Monday - Friday

Reports to

Department Head

Employment Type


Minimum Qualifications

Master's degree from an ALA accredited institution and 2 years of relevant work experience with progressive responsibilities 

Preferred Qualifications


Position Description

Central Piedmont is in search of an Online Services Librarian for the Central Campus. Central Piedmont Community College Library is committed to supporting student, faculty and staff with the best possible information services at each of its physical campus locations, as well as with a robust slate of online services.  We directly support and strengthen teaching and learning by continually developing innovative student and learning-centered collections, services, and environments that lead to life-long educational development. Our staff engages both deeply and broadly with the college community, and our staff have the opportunity to influence the academic success of our diverse student population. Working for Central Piedmont offers a good combination of team-based projects and opportunities for individual work and professional development. Equity, diversity, inclusion, and access are important at Central Piedmont, and the library is a partner in helping the college achieve its EDI goals.

The library opened a new state-of-the-art Central Campus Library in 2022. The new library supports instruction with two flexible classrooms, a faculty hub, a new archives and space for consultations and one-on-one research appointments. Our new makerspace with video and audio recording studios will offers additional opportunities for library instruction and support of student assignments.

Anticipated Hiring Date: June 1, 2023

Work Schedule: Monday - Friday

Work Hours: 40 Hours


General Function

This position manages and coordinates all library web services, projects, and initiatives and provides administrative support in the department of Resource Services, including supervision and responsibility for special projects and directing the workflow of other full and part-time staff in the Resource Services area.


Characteristic Duties and Responsibilities

1. Provides leadership and coordination for all library electronic access needs. Makes and updates relevant policies and coordinates social media outreach with other library personnel.

2. Manages and updates content on the library website. Coordinates with the library Marketing committee and other library areas to promote events, programs, and services; coordinates with CMPR (college marketing) to maintain and enhance library website.

3. Supports online discovery of library resources via the discovery solution (currently Summon), including regular maintenance and updates, such as adding new resources as needed.

4. Investigates, documents, troubleshoots and resolves access problems, issues and errors for library users. Coordinates interactions with vendor technical support and liaises with college IT services. Communicates issues or outages to stakeholder groups as they arise, as well as resolutions.

5. Coordinates with the library Knowledge Management Committee (KM) to manage the LibApps suite of products.

6. Collects, analyses and reports usage statistics to assist with collection development and other library reporting needs.

7. Makes updates to the proxy server as needed to ensure online access for on campus and remote users.

8. Designs and offers training on electronic resources in conjunction with the library’s training committee.

9. Assists patrons in researching and accessing information from all library collections.

10. Assists with the library’s digital literacy initiatives, including providing digital literacy support to students, staff, and faculty.

11. Self-directs in learning and keeps up with current practices and technology for job responsibilities.

12. Performs professional responsibilities in accordance with pertinent missions, goals, objectives and policies of the library and the college.

13. Performs other duties as assigned.


Knowledge, Skills, Abilities and Characteristics

* Demonstrate independent judgment and in-depth knowledge in interpreting and applying college and library policies and procedures
* Mastery of ILS modules and library related software modules and computer applications
* Manage troubleshoot and resolve library web and OPAC software and hardware issues
* Proficiency in popular web graphics authoring tools such as Adobe suite, Articulate, Captivate and Word Press
* Trains, oversees, and provides leadership to full and part-time library staff for technology use, including web design, and database maintenance
* Thorough understanding of print and electronic information resources and research procedures
* Develop and maintain excellent relationships/partnerships with external vendors and college units (IT, procurement, academic)
* Participates in meetings and events required by the college and library administrators and contributes in staff and committee meeting discussions to address issues and resolve problems
* Ability to work well with individuals with diverse backgrounds
* Excellent customer service skills
* Excellent interpersonal and communication skills



Master's degree from an ALA accredited institution and 2 years of relevant work experience with progressive responsibilities 

Preferred Qualifications



  1. A completed Central Piedmont application must be completed on-line. During the on-line application process, applicants will be prompted to upload or build a cover letter and resume.
  2. College transcripts (if required for the position) must be attached on-line in the "additional documents" section of the application process.
  3. Applicants that do not have an electronic copy of their transcripts, or find the electronic copy is rejected on-line due to the file size, may fax their transcripts to (704) 330-6066 for attachment to the on-line application.
  4. All applications must be received in the Human Resources office by 11:59 p.m. on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager.



Salary for this position is $47,817 - $60,415. Pay grade for this position is L. Initial placement for new employees is customarily at entry level through 25% percentile. Contract type is Professional. Ability to work a flexible schedule, which may include off-shift hours, evening and weekend assignments may be required of any position. All positions are subject to budget approval. Central Piedmont offers an excellent benefits package to full-time employees including Health, Dental, Vision, Retirement, Life Insurance, Flexible Spending Accounts, Education Benefits, Disability and more.


ABOUT Central Piedmont

Central Piedmont Community College is Mecklenburg County’s resource for academic excellence and cultural enrichment. Central Piedmont is in close proximity to the Queen City’s robust public transportation system, professional sports arenas, and a number of premiere restaurant and shopping outlets that attract visitors from Mecklenburg County and beyond. Today, close to 40,000 students call Central Piedmont home. With eight locations, it is one of the largest community colleges in the Carolinas and serves people of all ages who seek a real-world, affordable, hands-on education that will transform their lives and strengthen the economic, social, and cultural environment of Mecklenburg County.


Notice of Nondiscrimination
As a recipient of federal funds, Central Piedmont is required to comply with Title IX of the Higher Education Amendments of 1972, 20 U.S.C. § 1681 et seq. (“Title IX”), which prohibits discrimination on the basis of sex in educational programs or activities. Central Piedmont Community College does not discriminate on the basis of sex in its educational programs or activities, including in the context of admission or employment. 

How to Apply

Qualified applicants should apply to:


Central Piedmont is an Equal Opportunity Employer

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